Survey on Customer Behavior on Dining

Hi, Thank you very much for your participation. This survey has been prepared to study the customer behavior/pattern on dining and the related. Your kind cooperation shall be a big help for us and most appreciated. Once again, thank you for your time and attention.

On average, how many times do you eat out at full-service restaurants a month?
(Full-service restaurant means a restaurant where waiters/waitresses assist your dining)

On average, how many times do you eat out at quick-service restaurants a month?
(Quick-service restaurant is mostly fast food restaurants like McDonalds, KFC, etc.)

On average, how many times do you visit coffee shops or cafes a week for drinks and/or snack? (ex. Starbucks, Coffee Beans, Costa.....etc.)

On average, how many times do you order food for delivery/takeout a month?

Please rate each of the following factors that might irritate your dining when eating out at a restaurant. (The more stars, the more the factor affects your dining.)

Waiting for Services (menu, order-taking, response to calls, payment, etc.)

Quality of Serving Staff

Difficulty in Selection from Text-based Menus

Order Errors

Cleanness of the Venue

On average, what is your ticket amount? In other words, how much do you spend on your single eating-out at restaurant?

Have you ever used a digital menu in a restaurant? (iPad menu, etc.)

Yes

No

If you've ever tried a tablet(iPad) menu, how did you like the digital menu? (In comparison to normal paper menu)

Liked it much better

Liked it better

Didn't find any difference

Prefer traditional paper menu

If a restaurant offers a digital menu on your own smartphone, from which you can browse the full menu, order your food directly without a waiter/waitress, would you be interested in using it?

Would be very interested.

Would be interested.

I am not sure what it's like.

Wouldn't be interested.