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  1. Surveys
  2. 2011
  3. February
  4. S
  5. SWP customer survey

SWP customer survey

CUSTOMER SURVEY 2011
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Dear customer,

You are invited to participate in our customer survey. It will take approximately 15 minutes to complete the questionnaire. Your survey responses will be strictly confidential.

We would like to draw your attention on the fact that it is not possible to start fulfilling it and to leave it as the answers will not be saved.

If you have questions at any time about the survey, you may contact Virginie Lvovschi at +33 1 40 77 82 21 or by email at [email protected].

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
* Company name
   
 
 
 
* First Name : 
* Last Name : 
* Email Address : 
 
 
 
* Position
 
LEVEL OF SATISFACTION

Products and packaging

Could you please give a mark between 1 (very low) and 10 (very high) on the following items? If the question is not applicable for you, then enter N/A.
1 2 3 4 5 6 7 8 9 10 N/A
* How does our range of products fit to your requirements?
* Quality of the products
* Mechanical performance
* Fire performance
* Acoustic performance
* Tolerances
* Dimensions
* Packaging
* Labelling
* Quality reliability
* Ratio quality / price
* Global level of satisfaction about products and packaging
 
 
 
Please add a comment for items with a mark below 5.
   
 
 
 
Any suggestions to help us to improve?
   
 
 
Technical and marketing support

Could you please give a mark between 1 (very low) and 10 (very high) on the following items? If the question is not applicable for you, then enter N/A.
1 2 3 4 5 6 7 8 9 10 N/A
* Assistance on fire issues
* Assistance on acoustic issues
* Support on energy performance of non residential buildings
* Support on norms and standards
* Support on panel line optimization vs. Rockwool boards
* Products development
* Communication tools and events
* Global level of satisfaction about technical and marketing support
 
 
 
Please add a comment for items with a mark below 5.
   
 
 
 
Any suggestions to help us to improve?
   
 
 
Commercial relationship

Could you please give a mark between 1 (very low) and 10 (very high) on the following items? If the question is not applicable for you, then enter N/A.
1 2 3 4 5 6 7 8 9 10 N/A
* Sales team availability
* Frequency of their visits
* Capacity of sales team to meet your expectations
* Technical skills of sales team
* Commercial skills of sales team
* Reactivity of sales team
* Global level of satisfaction about commercial relationship
 
 
 
Please add a comment for items with a mark below 5.
   
 
 
 
Any suggestions to help us to improve?
   
 
 
Customer service

Could you please give a mark between 1 (very low) and 10 (very high) on the following items? If the question is not applicable for you, then enter N/A.
1 2 3 4 5 6 7 8 9 10 N/A
* Easiness to contact customer service
* Skills of Rockwool customer service staff
* Satisfaction on order confirmations
* Information about the delivery status
* Accuracy of Rockwool invoices
* Complaints processing
* Global level of satisfaction about customer service
 
 
 
Please add a comment for items with a mark below 5.
   
 
 
 
Any suggestions to help us to improve?
   
 
 
Delivery

Could you please give a mark between 1 (very low) and 10 (very high) on the following items? If the question is not applicable for you, then enter N/A.
1 2 3 4 5 6 7 8 9 10 N/A
* Satisfaction on delivery time agreement
* Compliance with delivery time of the order confirmation
* Products conformity of the order
* Quantity conformity of the order
* Conditions of delivered products
* Global level of satisfaction about delivery
 
 
 
Please add a comment for items with a mark below 5.
   
 
 
 
Any suggestions to help us to improve?
   
 
 
Global level of performance of ROCKWOOL

What is your global level of satisfaction about the whole ROCKWOOL CORE SOLUTIONS offer? Please give a mark between 1 and 10.
1 2 3 4 5 6 7 8 9 10
* Global level of satisfaction about ROCKWOOL CORE SOLUTIONS offer
 
 
 
Please add a comment if you like.
   
 
 
 
* LEVEL OF IMPORTANCE OF EACH AREA

To indicate how important each of these 5 areas is for you, we will ask you to divide 100 points among the 5 areas:
The more points you assign, the more important the area is to you. If an area is not at all important to you, do not give any points, but you must use all 100 points.
Products and packaging
Technical and marketing support
Commercial relationship
Customer service
Delivery
0
Values must add up to 100
 
 
 
Any comments?
   
 
 
 
Today, in your opinion, who is the main competitor of ROCKWOOL CORE SOLUTIONS?
   
 
 
Please give a mark between 1 (very low) and 10 (very high) to the competitor of ROCKWOOL CORE SOLUTIONS on the following items:
1 2 3 4 5 6 7 8 9 10
Products and packaging
Technical and marketing support
Commercial relationship
Customer service
Delivery
Global level of performance
 
 
 
Any comments?
   
 
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