Taleo Survey

Name:

Rate the overall service you are getting from Taleo:

How Satisfied are you with the service that Taleo is providing via ticketing system/Web Support? Why?

What is your overall experience whenever you are engaged in a call with Taleo Analyst regarding an issue that you want to follow up or submit?

How satisfied are you with the support given by your current Taleo Account Manager? Why? (Kraft & BMS - Philippe Aubert, Allstate - Melanie Watkins).

Please rank in order the below items in terms of services that Taleo provides(1 as the highest).

Timeliness with their response to an open ticket.
Involvement with their business-partner (i.e. transparency, etc.)
Accuracy and correctness of information that Taleo analysts provide
Courtesy
Understands the impact of issue to their clients
Demonstrates shared responsibility with any issues we escalate to them

What areas you think Taleo should improve (Taleo, internally) in order for our team to get the best support/assistance we need? Why?