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  2. 2013
  3. May
  4. T
  5. TE Ongoing
0%
Exit Survey
 
 
How likely is it that you would recommend our service to a friend, colleague or family member?
«Not at all likelyExtremely likely»
012345678910
 
 
 
What is the primary reason for the score you just gave us? (please mark all that apply)
 
Customer Service
 
Price
 
Website
 
Delivery Time
 
Claim Process
 
Other companies are better
 
I have never used Aeropost
 
Other
 

 
 
 
What is the primary reason for the score you just gave us? (please mark all that apply)
 
Customer Service
 
Price
 
Website Interface
 
Delivery Time
 
Claim Process
 
Good past experience
 
Aeropost/TortolaExpress is better than competitor.
 
Other
 

 
 
 
Have you brought a package in the last year?
 
Yes
 
No
 
 
 
What was your main reason for opening a TortolaExpress/Aeropost account?
 
Needed a US Address
 
Unsatisfied with a previous service provider
 
Recommendation for a friend
 
Previously used a friend's account
 
Radio, Billboard, Store sign or other local advertisement
 
Facebook, twitter or other website
 
Received an offer through my local bank
 
Used your cargo services first
 
Other
 

 
 
 
Which of the following describes you best?
 
Lately I shop more online using TortolaExpress/Aeropost
 
Lately I shop less online using TortolaExpress/Aeropost
 
Lately I shop online with the same frequency as last year
 
 
 
What has been the main reason for shopping less online with TortolaExpress/Aeropost? (mark all that apply)
 
I use another company
 
The total cost if shopping online is more expensive than before
 
Poor service
 
I prefer to shop locally
 
I haven’t had the need
 
Other
 
 
 
 
What is the single most important reason that you shop online?
 
Better prices
 
Items not available locally
 
I can shop 24 hours a day from anywhere I want
 
The thrill of receiving my packages
 
More variety of products to choose from.
 
It’s fun and easy.
 
Other