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  5. TEST Cracker Barrel Task Analysis Survey - RM

TEST Cracker Barrel Task Analysis Survey - RM

Cracker Barrel Task Analysis Survey - Retail Managers
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Exit Survey
 
 
Greetings to Cracker Barrel Associate Managers and Retail Managers. In our on-going efforts to build the Cracker Barrel brand, we are currently in the process of collecting information regarding the performance of the Associate Manager and Retail Manager positions within the Cracker Barrel family of restaurants and retail stores. Our objective is to gain a clearer insight into the tasks that you are required to perform in order to provide excellence in superior food quality, cost containment and customer loyalty.

To that end we have partnered with Orgwide, a consulting firm with whom we have partnered in the past, to create a task driven survey for the Retail Manager and Associate Restaurant Manager positions. This survey is specifically designed to determine what tasks you typically perform and how much time it takes you to perform each task. The survey is divided into various functional segments that encompass the tasks that an Associate Manager or Retail Manager typically performs throughout the course of a business day to include administrative tasks and operational tasks that are performed during the opening to shift change and shift change to closing.

The data we receive from the survey will be used in the future for multiple purposes such as determining staffing models for both the retail and restaurant, operational strategies and other ways to develop competitive advantages that improve our operational efficiency and customer loyalty to the Cracker Barrel brand.

So, what do we need from you? We want you to complete the survey in total and give it your customary best effort and full attention so that we are able to gather the most accurate and complete information.

The survey will be available from October 13 through October 27. You will only be able to access the survey from a remote location (i.e. personal computer, tablet, smartphone). These dates will not be extended so you are encouraged to begin the survey early on to ensure your input is included in the analysis. You will not be able to pick up where you leave off if you exit the survey. However, completed responses will be submitted after each page is continued. Do not page forward without responding to each item. We want you to be totally comfortable with responding to the questions openly and honestly. The survey is anonymous and Orgwide will only report the collective response.
 
 
 
Please select your Retail District Number.
 
 
When thinking of your Administrative duties:
HOW FREQUENTLY do you perform these tasks?How much time do you spend ON AVERAGE performing these tasks?Does the amount of time it takes to perform the task vary depending on Sales?
1. Review Sleuth Reports to improve performance.
2. Check e-mail/The Barrel to ensure proper communications.
3. Close Out Receivers.
4. Complete Cycle Counts.
5. Complete Supply Order and Thin Stick Order to ensure smooth operations.
6. Listen or read voicemails, emails, The Barrel, and other communications.
7. Respond to voicemails, emails, messages and other communication requests.
8. Participate in SBD Conference Call with DM .
9. Review GLP and IVR comments to provide communication and direction for employees.
10. Review Coach Report (GLP) with GM.
11. Weekly one-on-one with GM.
12. Review DM Store Visit Report.
13. Follow up on items from DM Store Visit Report.
14. Discuss FUN Leadership Store Visit Recap with DM during visit.
15. Communicate Retail business objectives and results to store management team by attending regularly scheduled manager meetings.
16. Ensure Absolutes and Guiding Principles are consistently demonstrated by staff.
17. Perform Employee Evaluations on current staff to provide feedback and redirection for employees.
18. Train, develop, and follow-up with Shift Leaders and Merchandise Handlers to improve performance.
19. Ensure all Rising Star Retail and Cash Employees complete 3 FUN Experience training shifts.
20. Coach employees to provide a FUN Experience by conducting monthly FUN Service Meetings.
21. Observe employees in the FUN Service Behaviors to improve performance.
22. Ensure completion of FUN Acknowledgement knowledge checks in CBU.
23. Coach service behaviors in all 4 Guest Contact points to improve the guest experience, impact GLP results, and increase conversion.
24. Coach team to resolve Guest problems by actively listening to Guest concerns and resolving problems using STARS.
25. Connect with guests according to FUN Service Behavior guidelines.
 
 
 
Comments/Suggestions:
   
 
 
When thinking of your Administrative duties:
HOW FREQUENTLY do you perform these tasks?How much time do you spend ON AVERAGE performing these tasks?Does the amount of time it takes to perform the task vary depending on Sales?
26. Lead company initiatives, special events, and contests to improve communication and direction of employees.
27. Purge Hold Shelf to improve store operations.
28. Coaching hourly employees to improve performance (provide verbal redirection, shoulder-to-shoulder training, issuing discipline/counseling).
29. Investigate and recommend termination decisions.
30. Conduct On-boarding orientation to ensure PAR training guidelines for all skill areas are followed.
31. Create schedules using scheduling guidelines, PAR levels, employee productivity reports, and observations.
32. Evaluate hiring needs to ensure smooth operations.
33. Utilize staffing calculator to stay at or above core staffing levels.
34. Ensure employees are executing Feature and Benefit Focus program to improve performance.
35. Ensure monthly labor budget is met while protecting the guest experience, achieving metric goals, and maintaining profitability.
36. Partner with GM on Forecasts/Create and post schedule.
37. Review Retail Chart Tracking Report/Dashboard Labor Report to improve performance.
38. Complete and send Monthly Manager Schedule to DM.
39. Interview potential new employees based on job criteria, and make appropriate recommendations.
40. Schedule self to work with all retail employees within a 30-day time frame to coach/develop FUN, GP, and AB behaviors.
41. Partner with GM to discuss growing restaurant traffic and retail sales through conversion.
42. Plan Training and/or Rising STAR Follow-Up to improve communication and direction of employees.
43. Conduct Rising STARS meeting to improve communication and direction of employees.
44. Review Allocation and Edit Reports to improve performance.
45. Adjust labor usage daily in response to positive or negative business trends, while ensuring a great guest experience.
46. Review and revise schedule due to call-offs and employee requests.
47. Conduct Chat Ins/Chat Outs with each Retail/Cash employee to improve communication and direction of employees.
48. Complete FUN Coaching Cards to provide feedback and improve employee performance.
49. Ensure employees are promoting daily and seasonal specials and area events.
50. Ensure sampling is planned and executed to standards.
 
 
 
Comments/Suggestions:
   
 
 
When thinking of your Administrative duties:
HOW FREQUENTLY do you perform these tasks?How much time do you spend ON AVERAGE performing these tasks?Does the amount of time it takes to perform the task vary depending on Sales?
51. Coach employees on the importance of food safety as it relates to retail/cash (sampling guidelines, monitoring FIFO of food product).
52. Create Retail MAC Cards to ensure smooth operations.
53. Review/Update Retail MAC Card to ensure smooth operations.
54. Complete PPC/Required Floor Moves and execute marketing signage to ensure Company directives are followed.
55. Prepare and execute Floor sets following directive execution guidelines to ensure smooth operations.
56. Ensure Clearance corner is set and replenished to visual standards.
57. Prepare floor and stockroom for DC and PFG Truck Processing to ensure smooth operations.
58. Execute outgoing shipping and transfers to ensure smooth operations.
59. Complete Inventory Adjustments to improve store operations.
60. Review Exception Reports to improve store operations.
61. Review Settlement Trend Report to improve store operations.
62. Review Price Override Report to improve store operations.
63. Review Cashier Settlement Reports to improve store operations.
64. Execute Focus 50 expectations to improve store operations.
65. Review Manager's Communication Log and Sign In - Out to ensure proper communications.
66. Review Sales Ledger (enter comments, if applicable)/Dashboard Sales to improve store operations.
67. Review The Planner to ensure smooth operations.
68. Ensure employees are engaging in the 4 Guest Contact Points to improve employee performance.
69. Ensure most skilled employees are assigned the role of the Ace to improve employee performance.
70. Ensure Feature and Benefit Focus is offered, and sampling with intent to sell occurs every shift in an effort to increase sales and conversion.
71. Update FUN Experience Boards to improve communication and employee performance.
72. Ensure a clean, neat, and organized store (restrooms, foyers, floors, rockers).
73. Ensure completion of Retail MAC Card Tasks to improve store operations.
74. Utilize MAC Card to assign employees to zones to ensure proper floor coverage.
75. Ensure metric goals are achieved by making adjustments throughout the day using the MAC card, How It All Adds Up tool, and Ace Reference Cards.
 
 
 
Comments/Suggestions:
   
 
 
When thinking of your administrative duties:
HOW FREQUENTLY do you perform these tasks?How much time do you spend ON AVERAGE performing these tasks?Does the amount of time it takes to perform the task vary depending on Sales?
51. Coach employees on the importance of food safety as it relates to retail/cash (sampling guidelines, monitoring FIFO of food product).
52. Create Retail MAC Cards to ensure smooth operations.
53. Review/Update Retail MAC Card to ensure smooth operations.
54. Complete PPC/Required Floor Moves and execute marketing signage to ensure Company directives are followed.
55. Prepare and execute Floor sets following directive execution guidelines to ensure smooth operations.
56. Ensure Clearance corner is set and replenished to visual standards.
57. Prepare floor and stockroom for DC and PFG Truck Processing to ensure smooth operations.
58. Execute outgoing shipping and transfers to ensure smooth operations.
59. Complete Inventory Adjustments to improve store operations.
60. Review Exception Reports to improve store operations.
61. Review Settlement Trend Report to improve store operations.
62. Review Price Override Report to improve store operations.
63. Review Cashier Settlement Reports to improve store operations.
64. Execute Focus 50 expectations to improve store operations.
65. Review Manager's Communication Log and Sign In - Out to ensure proper communications.
66. Review Sales Ledger (enter comments, if applicable)/Dashboard Sales to improve store operations.
67. Review The Planner to ensure smooth operations.
68. Ensure employees are engaging in the 4 Guest Contact Points to improve employee performance.
69. Ensure most skilled employees are assigned the role of the Ace to improve employee performance.
70. Ensure Feature and Benefit Focus is offered, and sampling with intent to sell occurs every shift in an effort to increase sales and conversion.
71. Update FUN Experience Boards to improve communication and employee performance.
72. Ensure a clean, neat, and organized store (restrooms, foyers, floors, rockers).
73. Ensure completion of Retail MAC Card Tasks to improve store operations.
74. Utilize MAC Card to assign employees to zones to ensure proper floor coverage.
75. Ensure metric goals are achieved by making adjustments throughout the day using the MAC card, How It All Adds Up tool, and Ace Reference Cards.
 
 
 
Comments/Suggestions:
   
 
 
When thinking of your administrative duties:
HOW FREQUENTLY do you perform these tasks?How much time do you spend ON AVERAGE performing these tasks?Does the amount of time it takes to perform the task vary depending on Sales?
76. Ensure DC and PFG Truck Processing is complete to standards.
77. Ensure all product is ticketed.
78. Ensure completion of product returns and recalls.
79. Verify tub, box, and rocker counts on DC truck as unloaded.
80. Ensure skill trainers reflect the Brand in terms of behaviors while achieving metrics results.
81. Ensure Slide Deployment (continuous movement of employees between the cash stand and sales floor, based on Guest needs).
82. Ensure staff compliance with personal hygiene policy.
83. Ensure proper execution of special services (bundles, baskets, gift wrap).
84. Ensure Guest purchases are packed and shipped timely.
85. Update Binders (Operations, Visual & Guest Services) to improve communication and employee performance.
86. Maintain and purge filling system to improve store operations.
87. Use Company tools to establish a course of action for self and others (MAC Card, Replenishment Maintenance Map, Product Placement Binder, the Barrel/Planner, Edit Report).
88. Use tools to grow sales (How It All Adds Up tool, MAC card, Ace Reference Cards, coaching cards, Retail Architecture, Root Cause Analysis Tool, Conversion Tracker, FUN Business Review, GLP reports, and Monthly FUN Service meeting).
89. Partner with DM when quick sell through occurs to determine visual options.
90. Review Retail Metrics Trending Report, Top 50 Report, and DC Out of Stock Items to improve store operations.
91. Review R-Mix Report to ensure smooth operations.
92. Assign in-depth Fill/Straighten Responsibilities by Replenishment Maintenance Map (M - F).
93. Ensure consistent replenishment of sales floor to protect sales while maintaining the Guest experience.
94. Coach employees how to use the edit report, Replenishment Maintenance Map, product placement tools, R-Mix, and visual directives to display merchandise per the Company Visual Guidelines.
95. Ensure product placement is set to visual directives to drive business.
96. Ensure proper use of the mobile cart to drive business.
 
 
 
Comments/Suggestions:
   
 
 
 
Please list any other tasks you perform that were not covered in this survey.
   
How FREQUENTLY do you perform these tasks (Daily, Weekly, Monthly, Other)?
   
How much time do you spend ON AVERAGE performing these tasks?
   
Does the amount of time it takes to perform the task vary depending on Sales?