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Dear ,

Thank you for taking some time to participate in the FY14 Customer Satisfaction Survey (CSS) of AFM – HCL Insys Pte Ltd. Your response to this survey will allow us to identify the areas where we can improve ourselves to serve you better.

Please complete this short online survey between 06/22/2015 and 06/25/2015
. If you encounter any difficulty in completing and submitting this survey, please contact our Service Desk at xxx-xxx.

Note that there are 2 sections to this survey covering the 2 main aspects of AFM service delivery:
· Section I – Service Desk
· Section II – On-site Support

For Questions 1 to 6 and 9 to 12, please rate your satisfaction level according to the following scoring system:
Score 6 - Very Satisfied
Score 5 - Satisfied Slightly
Score 4 - Satisfied
Score 3 - Slightly Dissatisfied
Score 2 - Dissatisfied Very
Score 1 - Dissatisfied

 
 
 
 
Section I – Service Desk
 
 
How satisfied are you with the following:
Very Satisfied Satisfied Slightly Satisfied Slightly Dissatisfied Dissatisfied Very Dissatisfied Not applicable/Unable to comment
* Ease to report an IT-related case to our Service Desk?
* Service Desk’s ability to understand the case you have reported?
* Service Desk’s ability to communicate effectively and promptly to you?
* Service Desk’s technical competence in addressing your case?
* Service Desk’s ability to resolve your case in a timely manner (i.e. within agreed timeline)?
* Overall, how satisfied are you with our Service Desk’s performance?
 
 
 
Which are the areas you think our Service Desk has done well?
   
 
 
 
Which are the areas you think our Service Desk can improve?
   
 
 
 
Section II – On-site Support
 
 
How satisfied are you with the following:
Very Satisfied Satisfied Slightly Satisfied Slightly Dissatisfied Dissatisfied Very Dissatisfied Not applicable/Unable to comment
* On-site Support’s ability to resolve your case in a timely manner (i.e. within agreed timeline)?
* On-site Support’s technical competence in addressing your case?
* On-site Support’s ability to communicate effectively with you?
* Overall, how satisfied are you with our On-site Support’s performance?
 
 
 
Which are the areas you think our On-site Support has done well?
   
 
 
 
Which are the areas you think our On-site Support can improve?
   
 
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