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  2. 2013
  3. November
  4. T
  5. testing survey of BAA TS customer satisfaction
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Exit Survey
 
 
Dear Valued Customer,

You are invited to participate in our survey, Bridgestone HK Technical Service -- Customer Satisfaction Survey 2014. This survey will cover 4 major aspects: 1. Customer inquiry response time, 2. Warranty Claim, 3. Technical visit and on-site support, 4. Incident investigation and follow up. It will take approximately 10 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. It is very important for us to learn your opinions.

Your survey responses and data collected from this research will be strictly confidential.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
1. Which department you are working for in your company?
 
Engineering
 
Sales & Marketing
 
Others (Please state)
 
 
 
 
2. How many years has your company been doing business with us?
 
0 to 5 years
 
5 to 10 years
 
more than 10 years
 
Don't know
 
 
3. Tire Care and Maintenance training is essential to your engineering and maintenance
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
The email response time to your inquiry is acceptable
You are satisfied with our response or Warranty Claim issues
You are satisfied with our Technical Visit and on-site support service
 
 
4. Do Bridgestone HK Technical Service :
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Quickly identify the problem you raised
Addressed your concern timely
Understand the cause and the solution to the problem you raised
 
 
 
5. You find our tire care training and content adequate (if applicable)
 
Very Inadequate
 
Inadequate
 
Neutral
 
Adequate
 
Very Adequate
 
 
 
6. Any recommendations or activities that you would like to provide during our next technical visit :
   
 
 
 
7. Any improvement recommendation concern with Incident Investigation and Follow-up action that you would like to provide us: