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  1. Surveys
  2. 2013
  3. May
  4. T
  5. the use of Social media in Government
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Hello:
Syrian E- government at the Ministry of Communications and Technology is seeking to involve citizens and improve the quality of services provided electronically.
Recently, the social media (Facebook - Youtube - Twitter ....) is playing big a role in many fields in our life, which become a phenomenon in our society
The Ministry of Communications and Technology set up the following questionnaire about the use of social media in e-government Syrian and public sector

You are invited to participate in our survey . In this survey, approximately 100 Respondents people will be asked to complete a survey that asks questions about the use of social media in e-government Syrian and public sector . It will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact BANA KADAH at 0933878920 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

 
 
 
 
* 1-Your Sex
 
Male
 
Female
 
 
 
* 2- Age
 
24 and less
 
from 25 to 34
 
from 35 to 45
 
from 45 to 54
 
55 and over
 
 
 
* 3- You Are……
 
Director
 
Public Sector employee
 
Private Sector employee
 
Non-employee
 
 
 
* 4- The Syrian government's use of social media tools for the design and providing services. This can bring the benefits of direct and indirect following:
 
Reduce cost and expenses of government
 
Improve the quality of services
 
Services appropriate to the needs of dealers
 
Reduce costs of dealers
 
Access to information
 
Access to services
 
Submission of proposals and observations
 
Exchange of ideas
 
Enable innovation
 
Establish a sense of community
 
Cooperation between Government and citizen
 
Other
 

 
 
 
* 5- When the Syrian government uses social media sites to design and provide services this may emerge in my opinion, the following risks:
 
Incorrect information
 
Reputable abuse
 
Lack of Qualification of government officials
 
Negative participation of dealers
 
Information overload (surplus)
 
Reduce the productivity of government
 
Content / services harmful
 
Other
 

 
 
 
* 6- In my opinion, the Syrian government website , who are currently using social media sites to engage citizens in the provision of services, doing a good job at the following levels:
 
Request observations and suggestions from the public
 
Distribute information
 
Linking government agencies
 
Connecting dealers/Citizen with government leader
 
Providing solutions (Consultation)
 
Other
 

 
 
 
* 7- What are the changes that need to be performed by the Syrian government on the government side, to increase the effectiveness of social media sites to engage citizens and publishing services?
 
Staff training and capacity-building of government
 
Policies and Guidelines of internal use of social media sites at the government
 
Change culture and awareness
 
Changes in the daily processes of government
 
I'm not sure
 
No changes are required

 
 
 
8- What steps need to be taken by the government to encourage the use of social media sites for the dissemination/distribution of better services
 
Public should use awareness campaigns to social media sites
 
The Government should provide the public multi channels of social media sites
 
Should impose a legal or regulatory changes related to social media sites
 
I'm not sure
 
No changes are required

 
 
 
9- Within recent three years, the use of social media sites rise in the rate of participation in general. Do you support the use of social media sites in designing and provision of services?
 
Yes, I strongly Agree
 
Yes, but I have some worries
 
No, but I can see some benefits
 
I have no opinion on this matter
 
No, I refuse strongly