This free survey is powered by
  1. Surveys
  2. 2013
  3. April
  4. T
  5. Title Adminstration - Vendor Management
0%
Exit Survey
 
 
Hello:
You are invited to participate in our Tag Agency survey. In this survey, you will be asked to complete a survey that asks questions about your overall experience with the tag agency you work with on a regular basis. Please complete a survey for each tag agency. It will take approximately 15 minutes to complete each questionnaire.

Your participation in this study is greatly appreciated and will assist us to better manage the tag agency and improve our relationships with our vendors. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Olive Brooks at ext. 12214 or by email at the email address specified below.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
 
Name of Person Answering Survey:
   
 
 
 
* Please enter the name of the tag agency you are rating.
   
 
 
Please provide the name of your contact at the tag agency and their contact information.
* First Name : 
* Last Name : 
* Phone : 
* Email Address : 
 
 
How long have you been using this tag agency and how frequently?
Daily Weekly Monthly Quarterly Annually N/A
Less than 1 year
1 to 2 years
2 to 4 years
More than 5 years
 
 
With regards to the tag agency's service and your relationship with the tag agency, how satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied N/A
Is easy to work with
Is customer service oriented
Has a sense of urgency when conducting business with PHH
Processes and completes transactions in a timely manner
Detects issues and immediately acts upon them until successful completion
Takes initiative to follow up on requests (PHH does not have to make numerous calls to get status of a request)
Overall experience in your dealings with the tag agency
 
 
What are the tag agency's technology capabilities?
Yes No
Does the tag agency have a website?
Can the tag agency keep copies of the title and/or registration on their website?
Does the tag agency have email capability?
Is the tag agency able to send batch uploads? (Re-Reg Team Only)
 
 
 
Does the tag agency request unnecessary prerequisite documents or does the tag agency request only the minimum prerequisites needed to process the transaction?
 
Requests Unnecessary Documents
 
Only Requires Minimum Needed
 
 
 
Is the tag agency able to obtain any necessary documents, such as Personal Property Tax, on our behalf?
 
Yes
 
No
 
 
 
What three things would you change about your interaction with these vendors or what three things make a vendor stand out from other suppliers that you have worked with in this area?