| |
1. HELLO!
Thank you, sincerely, for choosing to share with us your thoughts, feelings and needs by participating in this survey.
We estimate that it will take approximately 30 minutes to complete the entire questionnaire.
Please be advised that once you start, you cannot save and continue later; and each question requires an answer - i.e. once you start, you must move through the full survey - please make sure you allow yourself plenty of time.
If you do exit, you will lose your work, and will need to restart from the beginning.
Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate.
So get comfortable, and when you are ready, please click on the Continue button below to begin the survey.
|
| |
|
|
|
| |
| * 2. Where within the Tourism Business Unit do you work? |
| |
|
|
|
|
| |
| * 3. How long have you been working for the Tourism Business Unit? |
| |
|
|
|
|
| |
| * 4. How long do you see yourself working at Tourism? |
| |
|
|
|
|
| |
| * 5. Which of these statements best describes you? |
| |
|
|
|
|
| 6. How relevant were the following pathways to you learning about the job opportunity?:
|
|
|
|
|
|
| 7. When you first considered the job opportunity, please rate your perceptions of:
|
|
| * The reputation of the Property/Unit as an employer | |
|
|
| * and the importance of this factor to you | |
|
|
| * The reputation of Federal Group as an employer | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| |
| * 8. Was you first contact with the Property or Tourism HR? |
| |
|
|
|
|
| |
| * 9. How did you make that first contact? |
| |
|
|
|
|
| |
| * 10. If relevant, how did you investigate the job and/or Property prior to applying? (Select all that apply) |
| |
|
|
|
|
|
| |
| * 11. Please drag and rank (1st to 5th) the following in order of what made you apply: |
| |
| | Reputation Opportunities Pay Conditions Employer of Choice
| |
|
|
|
|
| 12. Regarding the application stage, please rate your experience of the following:
|
|
| * Your first impressions of your initial contact with the Property/Tourism HR | |
|
|
| * the importance of this factor to you | |
|
|
| * The ease of the process of application | |
|
|
| * the importance of this factor to you | |
|
|
|
|
| 13. Regarding your interview, please rate your experience of the following:
|
|
| * First impressions | |
|
|
| * and the importance of this factor to you | |
|
|
| * Feeling welcomed | |
|
|
| * and the importance of this factor to you | |
|
|
| * Explanation of the role | |
|
|
| * and the importance of this factor to you | |
|
|
| * Explanation of the next steps | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| |
| * 14. Have you experienced team accommodation? (i.e. Churinga) |
| |
|
|
|
|
| |
| * 15. To which of these pre-employment checks were you subject? (Select all that apply): |
| |
|
|
|
|
|
| 16. Regarding your recruitment, please rate your experience of the following:
|
|
| * Timeliness of communication throughout the recruitment process | |
|
|
| * and the importance of this factor to you | |
|
|
| * Quality of communication throughout the recruitment process | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| 17. Regarding your selection, please rate your experience of the following:
|
|
| * Understanding the terms of your contract | |
|
|
| * and the importance of this factor to you | |
|
|
| * Feeling informed for Day One | |
|
|
| * and the importance of this factor to you | |
|
|
| * Feeling informed about your accommodation (if applicable) | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| 18. Regarding your arrival to the team accommodation, please rate your experience of the following:
|
|
| * Introduction/orientation to your accommodation | |
|
|
| * and the importance of this factor to you | |
|
|
| * Presentation of your room | |
|
|
| * and the importance of this factor to you | |
|
|
| * Meeting your housemates | |
|
|
| * and the importance of this factor to you | |
|
|
| * Your overall satisfaction with the accommodation offering | |
|
|
| * and the importance of this factor to you | |
|
|
| * Your overall satisfaction with the Facilities | |
|
|
| * and the importance of this factor to you | |
|
|
| * Ease of travel to and from work | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| 19. Regarding your first day induction, please rate your experience of the following:
|
|
| * Meet and Greet | |
|
|
| * and the importance of this factor to you | |
|
|
| * Hotel/Unit Introduction | |
|
|
| * and the importance of this factor to you | |
|
|
| * Uniform | |
|
|
| * and the importance of this factor to you | |
|
|
| * Orientation | |
|
|
| * and the importance of this factor to you | |
|
|
| * Job Induction | |
|
|
| * and the importance of this factor to you | |
|
|
| * Providing Mandatory Qualifications - e.g. Chef, Responsible Service of Alcohol | |
|
|
| * and the importance of this factor to you | |
|
|
| * Compulsory Training - e.g. Work, Health & Safety, Chemical, | |
|
|
| * and the importance of this factor to you | |
|
|
| * Privacy Policy | |
|
|
| * and the importance of this factor to you | |
|
|
| * Receiving New Starter Pack | |
|
|
| * and the importance of this factor to you | |
|
|
| * Reconfirmation of your address details for communications and emergency contact | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| 20. Regarding your first week, please rate your experience of the following:
|
|
| * How welcome you were made to feel by your team | |
|
|
| * and the importance of this factor to you | |
|
|
| * How fully informed did you feel of your role and its purpose | |
|
|
| * and the importance of this factor to you | |
|
|
| * Having the tools and resources required to do your job | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| 21. Please rate your own understanding of the following:
|
|
| * Moments of Truth | |
|
|
| * Your day-to-day duties | |
|
|
| * The Core Purpose - see tip above | |
|
|
| * The Vision and Principles | |
|
|
|
|
|
|
| 22. Regarding your arrival to work day-to-day, please rate your experience of the following:
|
|
| * Securing personal items | |
|
|
| * and the importance of this factor to you | |
|
|
| * Getting changed/amenities | |
|
|
| * and the importance of this factor to you | |
|
|
| * Logging on (systems) | |
|
|
| * and the importance of this factor to you | |
|
|
| * Being greeted by the team | |
|
|
| * and the importance of this factor to you | |
|
|
| * Daily briefing/Handover | |
|
|
| * and the importance of this factor to you | |
|
|
| * Tools and resources ready to go | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| 23. Regarding your general work conditions, please rate the following statements:
|
|
| * I feel confident in my workplace safety | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that the tasks that I do are within my physical capability | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that I get opportunities to advance my skills | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that the breaks that I am provided are reasonable | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that my remuneration is fair and reasonable | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that the amenities are adequate | |
|
|
| * and the importance of this factor to you | |
|
|
| * I value access to Federal Group staff and family rates for hotels | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| 24. Regarding culture, please rate the following statements:
|
|
| * I feel focused on contributing to the guest experience (core purpose) | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that I am being cheered for my contributions | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that I am motivated to cheer team mates | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that the workplace is free from bullying and harassment | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that the feedback I receive is constructive | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel I that am treated and understood as an individual | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel reasonably challenged within my role | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that the door is open to report a problem and receive support | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that I am listened to by my immediate manager | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel confident that the business thinks that I am doing a great job | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that HR is accessible and gives me support | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel free to use my initiative | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| 25. Regarding working relationships, please rate the following statements:
|
|
| * I feel that there is a positive team culture | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that I contribute to a positive team culture | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that conflict situations are dealt with well | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that the team is led to recognise the individuals within it | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that there is trust and respect within my team | |
|
|
| * and the importance of this factor to you | |
|
|
| * I trust and respect my manager | |
|
|
| * and the importance of this factor to you | |
|
|
| * I am comfortable forming connections with our guests | |
|
|
| * and the importance of this factor to you | |
|
|
| * I am encouraged to deepen the connection with our guests to enhance their experience | |
|
|
| * and the importance of this factor to you | |
|
|
| * Despite any relationships with co-workers outside of work, professionalism is maintained at work | |
|
|
| * and the importance of this factor to you | |
|
|
| * There is good communication between departments | |
|
|
| * and the importance of this factor to you | |
|
|
| * There is good amongst team members | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel that I am part of the wider Tourism team | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| 26. Regarding feeling properly resourced to do your job, please rate our provision of the following resources:
|
|
| * Manpower | |
|
|
| * and the importance of this factor to you | |
|
|
| * Tools | |
|
|
| * and the importance of this factor to you | |
|
|
| * Time | |
|
|
| * and the importance of this factor to you | |
|
|
| * Systems | |
|
|
| * and the importance of this factor to you | |
|
|
| * Facilities | |
|
|
| * and the importance of this factor to you | |
|
|
| * Well-communicated information | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| 27. Regarding Learning and Development, please rate our performance in the following areas:
|
|
| * Values & Principles training delivery and reinforcement (Gung Ho / IXL / Plus Ones / Covey) | |
|
|
| * and the importance of this factor to you | |
|
|
| * Skills and knowledge specific to your role | |
|
|
| * and the importance of this factor to you | |
|
|
| * Accredited training | |
|
|
| * and the importance of this factor to you | |
|
|
| * Connection to place training (history, culture, stories, regional, characters, produce, art) | |
|
|
| * and the importance of this factor to you | |
|
|
| * Developing and growing you in your role | |
|
|
| * and the importance of this factor to you | |
|
|
| * Meaningful and relevant Performance Reviews | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| 28. Regarding your departure at the end of the day, please rate your experience of the following:
|
|
| * Handover, end-of-shift communication | |
|
|
| * and the importance of this factor to you | |
|
|
| * Swiping off | |
|
|
| * and the importance of this factor to you | |
|
|
| * Being farewelled by the team (acknowledgement, thank you) | |
|
|
| * and the importance of this factor to you | |
|
|
| * Leaving the workplace in a safe and secure condition | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| 29. Regarding your team accommodation, please rate your experience of the following:
|
|
| * Overall quality of your accommodation | |
|
|
| * and the importance of this factor to you | |
|
|
| * Quality of WiFi | |
|
|
| * and the importance of this factor to you | |
|
|
| * Quality of mobile reception | |
|
|
| * and the importance of this factor to you | |
|
|
| * Accommodation upkeep | |
|
|
| * and the importance of this factor to you | |
|
|
| * Fairness of Rent | |
|
|
| * and the importance of this factor to you | |
|
|
| * Security | |
|
|
| * and the importance of this factor to you | |
|
|
| * Safety | |
|
|
| * and the importance of this factor to you | |
|
|
| * Sense of belonging / sense of community | |
|
|
| * and the importance of this factor to you | |
|
|
| * Recreational facilities | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
| 30. Regarding socialising, please rate the following statements:
|
|
| * There are enough opportunities for me to casually socialise with my colleagues outside of work | |
|
|
| * and the importance of this factor to you | |
|
|
| * There are enough opportunities for me to engage in co-ordinated, social activities (e.g. sporting, community, special event) | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
31. Regarding life away from work, please rate the following statements:
|
|
| * I am able to disengage from work when at home | |
|
|
| * and the importance of this factor to you | |
|
|
| * I am able to balance my work and home life responsibilities | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
32. I understand how to access the following:
and please also rate the importance of each factor to you
|
|
| |
|
|
|
| 33. Regarding finishing up at Tourism, please rate the following statements:
|
|
| * The business handles terminations well | |
|
|
| * and the importance of this factor to you | |
|
|
| * The business handles resignations well | |
|
|
| * and the importance of this factor to you | |
|
|
| * Team member departures are appropriately conveyed to the team | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
34. Regarding advocacy, and life after Tourism, please rate the following statements:
|
|
| * I am willing to positively promote the Tourism Business Unit's experiences to potential guests | |
|
|
| * and the importance of this factor to you | |
|
|
| * I am willing to positively promote my Property to potential guests | |
|
|
| * and the importance of this factor to you | |
|
|
| * I am likely to positively promote Federal Group and the Tourism portfolio | |
|
|
| * and the importance of this factor to you | |
|
|
| * I am likely to positively promote my Property as an employer | |
|
|
| * and the importance of this factor to you | |
|
|
| * I see Tourism and Hospitality as an industry in which I wish to pursue my career | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel as though my time at Tourism expands my future career prospects | |
|
|
| * and the importance of this factor to you | |
|
|
| * I feel as though my time at Tourism has positively equipped me for the future | |
|
|
| * and the importance of this factor to you | |
|
|
|
|
|
|
Loading...
