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  1. Surveys
  2. 2015
  3. May
  4. T
  5. Trade Sales Excutive
0%
Exit Survey
 
 
Hello:
You are invited to participate in our survey "Interface Customer Service". In this survey, all of Customer Service Team in Europe will be asked to participate. Your Survey as a Trade Sales Executive will take approximately 5 minutes to complete the questionnaire.

Your participation in this study is required to give Interface a clear indication as to how you are feeling. There are no foreseeable risks associated with entering your honest and open feedback. It is very important for Interface to learn your opinions.

Your survey responses will be strictly confidential. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Christina Mose email address [email protected]
 
 
 
 
How would you rate your working relationship and
interaction with Trade Field Executives?
 
Very Good
 
Good
 
Less Good
 
Bad
 
 
 
How would you rate JDE as a tool to manage customers requirements?
 
Very Good
 
Good
 
Not so good
 
Bad
 
 
 
Do you understand what your Key Performance Indicators
are?
 
Yes
 
No
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Your Personal development plan
Do you feel your Team leader understands your personal goals?
The Value you believe the business puts on the role you perform?
The way the business addresses issues and resolves them?
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
The way in which your performance is reviewed?
Your working conditions?
The processes in place to give customers the best buying experience?
The interaction between Customer service and other departments within Interface?
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Understanding your role, responsibilities and what you are accountable for
Understanding the Trade Field Executives role, responsibilities and what they are accountable for?
What the Escalation process is when issues arise between TSE and TFE ?
Understand at what point you deal with the customers needs instead of the TFE or AM?
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
The way in which you are managed?
The way in which you are monitored against targets set?
The way in which you interact with your team leader?
The way in which you are developed by you team leader?
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
The way in which Customers needs are met?
The product availability for customers?
The delivery service to customers?
Interfaces knowledge of the customers wants and needs?
 
 
How satisfied are you with the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Understanding your role within the business
Feeling appreciated for the role you conduct
Confident to perform in the role that you have
Feeling that you have the skills required to perform in your role
 
TRADE SALES EXECUTIVE
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