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  1. Surveys
  2. 2011
  3. July
  4. U
  5. Unopetrol Customer Satisfaction Survey
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Hello:
You are invited to participate in our Customer Satisfaction and Changing of our Brand (Texaco to Unopetrol) Survey. This survey is only for our current service station dealers. It will take approximately five minutes to complete the questionnaire.

Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point. It is very important for us to learn your opinions.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Albert Avila at 610-5371 or by email at [email protected]

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
 
 
Please indicate your level of Safitfaction on the following:
Very Unsatisfied Unsatisfied Neutral Satisfied Very Satisfied
Fuel Delivery under Chevron:
Customer Service under Chevron:
Equipment Maintenance under Chevron:
How do you feel about changing your brand to Unopetrol?
How do you feel about the colour and design of the new design?
 
 
Please rate your level of expectation of our New Company. One Being the least expectation and five being the highest:
1 2 3 4 5
Experience in the Retail Business
Based on the size and experience of this new company what is your expectation as to our Unopetrol's success in the retail business in Belize?
The new Brand Name of Uno.
 
 
 
What do you think of the new design of our Unopetrol Service Stations?
 
Like
 
Neutral
 
Dislike
 
Don't care
 
 
 
What do you like most about our new Service Station's design?
   
 
 
 
What are your concerns with the rebranding of your service station to an Uno design if any?
   
 
 
 
As far as Added Value is concerned, what can the company (Unopetrol) do to create this for you? By Added Value we mean something that we could do for you apart from our regular product offerings and services that would make you feel a little more special. Please give some specific examples.
   
 
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