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| How often do you use [PRODUCT/SERVICE]? |
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| Overall, how satisfied are you , with [PRODUCT/SERVICE]? |
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| What recommendations would you offer for improving [PRODUCT/SERVICE]? | | |
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| Overall, I am very satisfied with the way [COMPANY] performed (is performing) on this project. |
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Was your question or issue resolved the first time you contacted technical support?
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| How satisfied are you with our technical support in general? | | |
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| About how long did you have to wait before speaking to a representative? |
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About how long did it take to get this problem resolved?
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| How many times did you have to contact customer service before the problem was corrected? |
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| In thinking about your most recent experience with [COMPANY], how satisfied are you with the customer service you received: |
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| If you were not totally satisfied with the customer service, will you please describe the reason(s) for your dissatisfaction? | | |
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| Will you please describe the aspects of the service that you were completely satisfied with? | | |
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| How satisfied are you with the process of getting your question resolved. |
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| If you were not totally satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your dissatisfaction? | | |
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| If you were satisfied with the process of getting your question resolved, will you please take a few minutes and describe the reason(s) for your satisfaction? | | |
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| What aspects of [PRODUCT] were of no benifite to you? | | |
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| What aspects of [PRODUCT] were most beneficial for you? | | |
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| Please choose an option that closely represents your opinion about the customer service representative that you spoke to recently. |
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| The customer service representative was very courteous. |
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| The customer service representative handled my call quickly. |
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| The customer service representative was very knowledgeable. |
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| Please choose an option that closely represents your opinion about the process with which your most recent service contract was handled. |
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| The waiting time for having my questions addressed was satisfactory. |
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| In evaluating your most recent customer service experience, was the quality of service you received: |
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| Was the process for getting your problem resolved: |
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| Would you please take a few minutes to describe what about the process of getting your problem resolved stand out: | | |
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| The amount of work I am expected to do on my job is reasonable. |
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| I am satisfied with the priorities and direction of my department. |
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| I have adequate information available which enables me to do my job well. |
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| We operate in a cost-efficient way in my department. |
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| I understand the day-to-day goals of my department. |
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| Diverse perspectives are valued and encouraged within the department. |
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| Considering everything, how satisfied are you with your job? |
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My work group has a climate in which diverse perspectives are valued.
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| The physical working conditions(e.g., ventilation, space, cleanliness) are very good. |
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Training Services Evaluation
How satisfied are you:
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| What should [COMPANY] do to improve the quality of its training services? | | |
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| [COMPANY] understands the training needs of my department |
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| If you could make one change in your job, what would it be? | | |
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| Employees of [DEPARTMENT] listen attentively to identify and understand client concerns. |
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| My department responds promptly to client requests, despite a busy workload. |
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My work group consistently provides courteous service even when the client is unreasonable
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Overall, how satisfied are you with the quality of the client service provided by your department?
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| Productive time spent working on the tasks assigned to me. |
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I meet the target qoutas and goals.
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Overall productivity in getting the job done
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Going beyond what is expected of me to make customers happy
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I respond quickly and courteously to fulfill customers' needs
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The overall quality of service that I provide is:
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| What is it that helps you to be productive and provide quality service? | | |
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| What would help you to be more productive and provide higher quality service? | | |
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