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  1. Surveys
  2. 2012
  3. October
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  5. US Airways

US Airways

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We are looking forward to seeing you at our upcoming Innovation Workshop and introduce the US Airways team to gategroup’s portfolio of brands and product offerings. This event is also an opportunity to better understand the US Airways brand and tailor our solutions to meet the needs and expectations of your customer base. In order to do so, we would like to learn a little bit more about your expectations through the survey below (please complete by Thursday, October 18).

This brief questionnaire should take you no more than 5 minutes to complete.

The objective of this survey is to help us identify the topics that we need to emphasize during the workshop and tailor the meeting around your specific objectives.

Thank you in advance for your participation.

The gategroup team.

Please start with the survey now by clicking on the Continue button below.
 
 
 
* What are your main objectives for the gategroup Innovation Workshop on October 30, 2012?
   
 
 
Please describe how familiar you are with the following gategroup's brands?
Extremely familiar Very familiar Moderately familiar Slightly familiar Not at all familiar
* deSter
* eGate Solutions
* Gate Aviation
* Gate Gourmet
* Gate Retail Onboard
* Gate Safe
* Harmony
* Performa
* Pourshins
* Supplair
 
 
 
* What services are you looking to learn more about (Select your top 3)?
 
Catering
 
Lounge Solutions
 
Aircraft interior/exterior services (cleaning, de-icing, washing, etc...)
 
Serviceware (chinaware, cutlery, crystal, and textiles, etc...)
 
Amenity kits
 
Comfort items
 
Retail onboard
 
Food and beverage logistics

 
 
How would you rate US Airways passenger's cabin experience?
Excellent Very good Good Fair Poor
* Versus US/Domestic carriers
* Versus International carriers
* Versus your strategic aspirations/ambitions
 
 
 
* What are your three biggest priorities for improving US Airways total passenger experience?
   
 
 
 
* What are your top three challenges with your passenger’s onboard experience?
   
 
 
 
* What three words reflect your passenger’s current perception of US Airways brand/experience?
   
 
 
 
* What three words reflect your aspirations for passenger's perception of US Airways?
   
 
 
 
* Please name three passenger's satisfaction needs that you believe are not met by the US airline industry today:
   
 
 
 
* Please name three of US Airways' needs that you believe are not met by your onboard supplier base today:
   
 
 
 
* Which functional department do you belong to?
 
Marketing/Communications
 
Operations
 
Finance
 
Purchasing
 
Policies and Procedures
 
Thank you.
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