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  5. User Satisfaction-Stevedore (Comcheung) - TEST
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Exit Survey
 
 
User Satisfaction - Stevedore Service (Comcheung) Mar 2014 (TEST)
 
 
Hello,

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

When evaluating contractor performance, please follow below rating scale:

1. Very Unsatisfied: Unacceptable performance without action to improve
2. Unsatisfied: Unacceptable performance with action to improve
3. Average: Acceptable performance with limited action to improve
4. Satisfied: Above acceptable performance with action and plan to improve
5. Very Satisfied: Excellence performance that exceed expectation
N/A. Not Applicable (No such experience with the Contractor)
 
 
 
 
* Please choose which Operation function you are from?
 
OPS-Management
 
OPS-Control (CON)
 
OPS-Duty Manager (DM)
 
OPS-Yard Operation (YO)
 
OPS-Gate House (GH)
 
OPS-Terminal Yard Operation (TYO)
 
OPS-Yard Planning - Trucking Team
 
OPS-Resource Planning
 
OPS-Operation Support (OS)
 
Customer Experience Team (CET)
 
Procurement
 
Other (Please specify)
 
 
 
 
* Which best describe your role in interaction with Contractor?
 
Senior Management
 
Functional Manager
 
Unit Manager/Senior Officer
 
Shift Leader/Officer
 
Other (Please specify)
 
 
 
Please rate Contractor’s Daily Service Quality in the past month in the following areas:
1.Very Unsatisfied 2.Unsatisfied 3.Average 4.Satisfied 5.Very Satisfied N/A
* On-time delivery of agreed service level
* High quality of reliable work/service
* Stable workforce with low turnover
* Efficient execution of service orders
* Positive work attitude & eagerness to work
* Follow MTL instruction & procedures
* Cooperative to user request & address operation issue
* Effective solution to resolve operation issues
* Proactive to propose efficient work methods
* Provide solution to resolve problem effectively
* Accommodate MTL needs of required information/documents
* Precise quotation, invoices & related documents
 
 
 
Comments/Suggestions to specific issues (if below average) for reviewing Contractor Daily Service Quality:
   
 
 
Please rate Contractor performance in Exceptional Case Handling in the past month in the following areas (if apply):
1.Very Unsatisfied 2.Unsatisfied 3.Average 4.Satisfied 5.Very Satisfied N/A
Promptly advise MTL potential trouble & issue
Capable to supply additional resources in short notice
Promptly react to emergency with effectively solution
Immediate efforts to rectify quality problems
Effective solution to resolve quality problems
Handle quality & other complaints to satisfaction
 
 
 
Comments/Suggestions to specific issues (if below average) for reviewing Contractor’s performance on Exceptional Case Handling:
   
 
 
Please rate Contractor performance in Safety practices in the past month in the following areas:
1.Very Unsatisfied 2.Unsatisfied 3.Average 4.Satisfied 5.Very Satisfied N/A
* Consideration of work & equipment safety
* Perform regular safety inspection
* Accident prevention efforts
 
 
 
Comments/Suggestions to specific issues (if below average) for reviewing Contractor’s performance on Safety practices: