Vendors - Prime | QuestionPro

Thank you for taking the time to answer this brief survey. At symplr, formerly VCS, our goal is to provide the best compliance and credentialing service possible. Your participation will guide us in enhancing the features you like and making future improvements. At the end of the survey, please make sure to fill out your contact information so that we can deliver your $xx X Gift Card. Your responses will remain confidential.

* Please describe your purchase experience

* How is your membership paid for?

My own personal credit card – not reimbursed

My own personal credit card – reimbursed by employer

Company credit card issued to me

Manager’s company credit card

Invoiced through the company I represent

* What factors influenced the decision to purchase the Prime Level of Service?
(Select all that apply)

Cost

Phone Support

Document Processing Time

Hospital Required Training

* In comparing the Advantage Level to the Prime Level, which is most important?

Cost difference ($249 vs $299)

Document processing time (1-2 Days vs Same Day)

Hospital required training (Extra vs Included)

* In comparing the Standard Level to the Prime Level, which is most important?

Cost difference ($219 vs $299)

Phone support (Included vs Premium)

Document processing time (3-5 Days vs Same Day)

Hospital required training (Extra vs Included)

* How many facilities do you visit that use symplr for their compliance and credentialing program?

* Please rate your overall experience using symplr.

* What improvements would you make to the symplr compliance and credentialing program?