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Hello, my name is Donna Green.
Green Custom Consulting has been asked by Vertabase to contact several of its key customers to learn more about how its software is identified and used within your organization. This information will help Vertabase continue to develop and support the software you are using and to assess how it may reach new customers.
Your participation in this study is completely voluntary amd we very much appreciate you agreeing to complete it.
This interview will take approximately 30 minutes.
I want to assure you that the information you provide will be kept confidential. It will only be used by Vertabase to ensure customer's continued success with this produce. The data collected will not be accessible by anyone other than Vertabase and me.
Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.
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| What is your firm's name? | | |
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| Where is your firm located? | | |
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| How many employees are in your firm? | | |
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| How many employees are in the unit(s) that use Vertabase? | | |
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| What industry are you in? |
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| How is your Vertabase deployed? |
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| What is your personal connection with Vertabase? (Check all that apply and add comments as needed.) |
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| What kinds of projects are put in Vertabase? |
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| The next few questions will help us understand how Vertabase came to live within your organization |
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| How did you personally become aware of the Vertabase software? (Please list the title of the person who told you about it and their relationship to you, e.g., Director of IT, boss) | | |
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| How did your firm / your contact became acquainted with Vertabase? | | |
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| When Vertabase was purchased for your firm, were you involved in the process? Who else was involved in the buying decision? (Please check the title of all persons who were involved in the purchase of Vertabase.) |
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| Now we would like to ask about how Vertabase is utilized within the firm. |
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| Who in your firm uses Vertabase/What departments use Vertabase? [Check all that apply.] |
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| Did Vertabase replace other software or other processes? |
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| What needs was Vertabase bought to fulfill? |
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| What needs does Vertabase fulfill? |
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| Do you use it in any other way? Is there any other purpose for which you use it? | | |
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What do you really value in Vertabase?
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| Did Vertabase do anything for your firm that was a pleasant surprise? Something you had not anticipated but which proved beneficial? Are there any other ways you anticipate or would like to use it in the future? | | |
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| Was there anything else you hoped you could do with Vertabase but have not been able to do with it? If so, what? | | |
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| The next few questions ask about who, by title or role -- not names, uses Vertabase within your firm. |
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| Who uses the data in Vertabase within your organization -- directly (inside Vertabase) or indirectly (through reports)? |
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| Who Should use the data in Vertabase within your organization -- directly (inside Vertabase) or indirectly (through reports) but doesn't? |
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| Why can't / don't the others use Vertabase? |
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| How easy is it to bring new people into the Vertabase system? Please respond on a scale from 1 to 5 with 1 being Very Difficult and 5 being Very Easy: |
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| 1 Very difficult |
| | | 2 Difficult |
| | | 3 Neutral -- like any other software |
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| | | 5 Very Easy |
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| Following up on the last question, what makes it hard or easy to implement Vertabase? |
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| If you said it was hard to bring others into Vertabase, what could Vertabase do to make it easier to bring others on board? |
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| The next few questions will ask about the 'environment' in which Vertabase lives. That is, hardware, software, operating systems. This will help Vertabase as it moves forwward. |
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| Which of the following types of software are used at your firm? |
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| Of the sofware you and your firm use, what software do you 'live in'? That is, what software does the firm use the most and use regularly? |
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| Is Vertabase used in conjunction with other software? |
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| If yes, is it used in conjunction with other software? If yes, what and how and why: (Select all that apply)? |
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| Vertabase wants to continue to support you and to reach additional customers. In this regard there are a few questions that may help us better understand our customers and ways Vertabase may be used in the future: |
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| What other people / departments do you / does your department interact with regularly? / Who (position) do you support? | | |
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| What types of information is shared across departments or between your company and another? | | |
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| Would it beneficial to have mobile access to Vertabase (e.g., Smart phone or tablet)? |
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| To better understand how Vertabase can be useful to your company I am going to ask you about software used by your organization, I will first ask if it is used, I will then ask if you believe it would be useful for Vertabase to be able to 'interact with it'? |
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| Would 'integration' with other software be useful? Important? Which? |
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| What operating system is used on your desktops / laptops? |
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| What operating system is used on your server? |
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| What software is used to track accounts & stakeholder interactions? |
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| What software is used for accounting/bookkeeping? |
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| Thank you for helping us to learn how Vertabase is being used within your firm. Your responses to the final few questions will help us in this regard by helping us to better understand who our customers are. |
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| What are your biggest headaches? What are the biggest challenges which you wish you could solve? | | |
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| What problem do you want solved? | | |
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| Do you have any suggestions for enhancements to Vertabase? Note: we are making no promises that changes will be made.. but we would like to know what customers 'wish for'. |
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| Do you plan to continue using Vertabase? |
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| Do you have any other comments about Vertabase that you would like me to share with Vertabase management? | | |
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| I want to thank you on behalf of Vertabase for taking the time today to respond to our questions. This information will be used to enhance Vertabase's current offerings. |
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