Vicidial Disposition

Questions marked with a * are required

* You call the customer and before you start with you introduction the customer says that they do not wish to speak to you. The customer says "I can't talk now!" and then hangs up. Which of the following would be the Vicidial disposition that you would pick?

* You call the customer and no one picks up! At the end of the ringtone, you reach the voicemail message. Which of the following would be the Vicidial disposition that you would pick?

* You call the customer and complete your introduction. Upon asking the customer to confirm their 4 digit pin, they are unable to. As you proceed to doing the 3-points of ID check, you find that the information provided by the customer does not match the information on Siebel. You politely direct the customer to their closest Vodafone outlet with their ID's to reset their pin, thank them then end the call. Which of the following would be the Vicidial disposition that you would pick?

* You call the customer and go through the stages of introduction, discovery and presentation. The customer has indicated interest to purchase the plan you have offered and as you start to read the terms and conditions, the customer needed time to read through the critical information summary. Which of the following would be the Vicidial disposition that you would pick?

* You call the customer and the customer cancels your call. Which of the following would be the Vicidial disposition that you would pick?

* You call the customer and go through the introduction, only to find that the customer does not speak or understand English very well. You attempt to confirm this by asking a few qualifying questions and find that you cannot proceed with the call. Which of the following would be the Vicidial disposition that you would pick?

* You call the customer and as the phone is ringing, you get an engaged signal/tone. You have not been able to speak to the customer. Which of the following would be the Vicidial disposition that you would pick?

* You have just sold the customer a voice plan. Which of the following would be the Vicidial disposition that you would pick?

* You call the customer and go through the stages of introduction, discovery, presentation and trial close. As you attempt to close this sale the customer indicates that the offer you have presented is not as good as what Optus can offer, therefore, they do not wish to upgrade/change plan. Which of the following would be the Vicidial disposition that you would pick?

* You call the customer and go through the stages of introduction, discovery and presentation, the customer says "I don't want to change anything on my plan, I'm happy with what I'm getting!" Which of the following would be the Vicidial disposition that you would pick?

* You call the customer and as you go through the introduction, discovery and presentation you find out that the person you are speaking to is a teenager. The account holder is the Father. As you ask to speak to the Father, you are advised that he is not available at the moment. You attempt to make an appointment to call back but are told not to. Which of the following would be the Vicidial disposition that you would pick?

* You call the customer and as you go through the introduction, the customer indicates that they are very unhappy with the service offerings of Vodafone. As such, they are waiting for their contract to end so they can move to the competitor. Which of the following would be the Vicidial disposition that you would pick?

* You call the customer and the customer advises you that they are intending to fly to the UK in a couple of hours. Which of the following would be the Vicidial disposition that you would pick?

* You call the customer and the Which of the following would be the Vicidial disposition that you would pick?