Video conferencing Concierge Support

As our valued customers we would like to ask for your feedback in relation to the quality of service you have received from VC Concierge service.

We have launched a review of operations to ascertain what initiatives can be implemented for continuous service improvement. Feedback from our customers is integral and will be incorporated into our planning.

Thank you very much for your time and support. Please start with the survey now by clicking on the Continue button below.

1. How often do you use Video Conferencing Equipment?

a. 1-5 times every week

b. 1-5 times every month

c. 1-5 times every 3 months

d. Never

2. Do you feel you have adequate training/knowledge on how to use the VC equipment?

3. How often would you require assistance setting up a video conference?

a. Every time a video conference is booked, so IT can ensure all is connected and running properly.

b. Once every 3 months, in case there have been changes since I was last trained.

c. Once or twice a year.

d. The first time/training session only.

4. If you experienced VC issues in a meeting room, who would you contact?

a. The local receptionist

b. The local office manager

c. IT Service Desk on 1300 orange + option 5 or [email protected]

d. VC Concierge on 1300 orange and option 1 or [email protected]

5. If you wanted information on video conferencing facilities and support – where would you look for this information?

a. Intranet search

b. Local K:\ folders

c. Outlook Address book, right click on the meeting room

d. Outlook Address book, right click on VC unit

6. Have you read the quick reference cards on video conferencing? If so did you find the information easy to understand/follow?

7. Overall, have your video conferencing experiences been negative or positive? What do you require to have more positive experiences?

Any other comments on how the service could be improved.