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  2. 2013
  3. June
  4. V
  5. VoIP Systems Quality and Challenges
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LUISSECOM LIMITED
www.luissecom.ch
Worldwide communication is at your palm with LUISSECOM


Thank you for agreeing to complete this questionnaire. The survey that asks questions about the possibilities and challenges that VoIP (Voice over Internet Protocol) represents to companies. It will take approximately 2 minutes to complete the questionnaire. Your participation in this study is completely voluntary. There are no foreseeable risks associated with this project. Your opinions are important. However, if you feel uncomfortable answering any questions, you can withdraw from the survey at any point.

Your survey responses will be strictly confidential and data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential. If you have questions at any time about the survey or the procedures, you may contact Farzana Islam Mouri, Manager, System & Customer Relations at [email protected].


Thank you very much for your time and support.
 
 
 
 
Please, select one of the answers

How many employees does your company have?
 
Less than 25
 
25-100
 
101-250
 
251-500
 
501-1000
 
More than 1000
 
 
 
Does your company have?
 
Single location
 
Multiples locations/branches in the same country
 
International locations
 
 
 
Are you currently using a VoIP solution such as call UK, BT Broadband Voice, Cisco, and Vonage?
 
Yes, VoIP is implemented in the company
 
Yes, we are in a pilot stage
 
No, but we plan to invest on it
 
No, we have rejected the idea
 
No, we have not consider it
 
 
 
How long have you been using VoIP?
 
Less than 6 month
 
6 to 12 months
 
1 to 2 years
 
More than 2 years
 
 
 
What does your VoIP implementation cover?
 
The whole company
 
Some branches/delegations
 
Some departments
 
 
 
Select the following statements according to the relevance for your business.

What reasons made your company move to VoIP?
 
Lower cost of implementation than other systems
 
Cheap phone calls
 
To increase competitiveness
 
To improve customer service
 
 
 
What features of VoIP does your company consider as a key improvement to the communication system?
 
Allows teleworking
 
Video Conference
 
Unified messaging
 
Call cost reduction
 
 
 
Select the following statements according to the most common uses of VoIP in your business.
 
Communication within the company
 
Communication outside of the company (National calls)
 
Communication outside of the country (Overseas calls)
 
Access information related to a phone call in progress
 
 
 
What are the main challenges that VoIP poses to your company?
 
VoIP Security
 
Try to guarantee quality of service
 
Technical concerns
 
Reliability