W.E.T Customer Feedback Template

Name:
Company:
Phone Number:
Email Address:

Existing Customer - What was your main reason for continuing to use W.E.T as your supplier/service provider?

New Customers - What was your main reason for choosing W.E.T as your supplier/service provider?

To what extent did our sales team meet your expectations? (e.g Lead time for quotes, knowledge, helpfulness, personable)

To what extent did our account managers (Dave, Lisa and James) meet your expectations? (e.g when processing your order and following up reports/paperwork when job has been completed)

Were we able to fit your service in the diary at the time you wanted?

During the visit to what extent did our engineers meet your expectations whilst carrying out the work?

On a scale of 1 to 10 how would you rate your overall experience with W.E.T (1=Poor 10=Excellent)

How likely is it that you would recommend W.E.T to a friend or colleague? (1= Not at all likely, 10= Extremely likely)

Out of all the suppliers you deal with would you be as bold to say W.E.T are your best supplier?

The Best

One of The Best

Not One of The Best

So thinking of your supplier what is it that we do differently that makes us your best supplier/ one of the best or not your best supplier?