This free survey is powered by QUESTIONPRO.COM
  1. Surveys
  2. 2013
  3. April
  4. W
  5. Wigs by CC Customer Satisfaction Survey
0%
Exit Survey »
 
 
Dear Customer:

As the manager of WigsbyCC Hair Studio, I want to thank you for giving us the opportunity to serve you. As our business is expanding and growing rapidly, we want to ensure you remain first priority. Please help us serve you better by taking a couple of minutes to tell us about the service that you have received so far. We appreciate your business and want to make sure we meet your expectations. After completing the survey, we will be sending you a coupon good for a $25 discount on your next purchase. We hope that you will accept this as a token of our good will.

Sincerely,

Cynnairia Caver

Manager
 
 
 
How professional is our company?
 
Extremely professional
 
Very professional
 
Moderately professional
 
Slightly professional
 
Not at all professional
 
 
 
How convenient is our company to use?
 
Extremely convenient
 
Very convenient
 
Moderately convenient
 
Slightly convenient
 
Not at all convenient
 
 
 
Compared to our competitors, is our product quality better, worse, or about the same?
 
Much better
 
Somewhat better
 
Slightly better
 
About the same
 
Slightly worse
 
Somewhat worse
 
Much worse
 
 
 
Overall, how satisfied are you with our products and services?
 
Very Satisfied
 
Satisfied
 
Somewhat Satisfied
 
Unsatisfied
 
Very Unsatisfied
 
 
 
How likely is it that you would recommend our products and services to a friend or colleague?
 
Definitely will recommend
 
Probably will recommend
 
Not sure
 
Probably will not recommend
 
Definitely will not recommend
 
Never Used
 
 
 
How likely are you to use/purchase our products and services again?
 
Very likely
 
Probably
 
Maybe
 
Probably not
 
Definitely not
 
Never used
 
 
 
Considering the overall value of the unit you paid for, was it
 
An exceptional value, worth more than you paid for it
 
A good value, worth about what you paid for it
 
A poor value, worth less than you paid for it
 
Not sure
 
 
 
As a professional hair stylist, how well did CC answer your questions?
 
Extremely well
 
Very well
 
Moderately well
 
Slightly well
 
Not at all well
 
 
 
7. Overall, are you satisfied with the employees at our company, neither satisfied nor dissatisfied with them, or dissatisfied with them?
 
Extremely satisfied
 
Moderately satisfied
 
Slightly satisfied
 
Neither satisfied nor dissatisfied
 
Slightly dissatisfied
 
Moderately dissatisfied
 
Extremely dissatisfied
 
 
How much do you rate us on the following attributes?
Well Below Average Below Average Average Above Average Well Above Average
Customer service
Professionalism
Quality of PRODUCTS
Quality of SERVICES
Understanding customers' needs
Price
 
 
If you have additional comments or suggestions for the company about our products and services that have not been addressed in the survey, please enter them below. PS Please also enter in this comment box your name and email address so we can send you the discount coupon.
   
 
Thank You for spending a little of your time in completing this survey.
Survey Software Powered by QuestionPro Survey Software