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Sample customer satisfaction survey questions

	2. On a scale of 1 to 5 where 1 represents "Extremely Satisfied" and 5 represents "Extremely Dissatisfied," how would you rate your level of overall satisfaction with TESCO?


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	4. Thinking about your most recent experience with department/web page , on a scale of 1 to 5 where 1 represents "Extremely Satisfied" and 5 represents "Extremely Dissatisfied," how would you rate your level of satisfaction?


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	5. On a scale of 1 to 7 where 1 represents "Extremely Satisfied" and 5 represents "Extremely Dissatisfied," how would you rate your level of satisfaction with department/division/web page "A" with regard to price?


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	6. On a scale of 1 to 5 where 1 represents "Extremely Satisfied" and 7 represents "Extremely Dissatisfied," how would you rate your level of satisfaction with department/division/web page "A" with regard to availability?


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	7. On a scale of 1 to 5 where 1 represents "Extremely Satisfied" and 5 represents "Extremely Dissatisfied," how would you rate your level of satisfaction with department/web page with regard to overall quality?


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	8. Thinking about your most recent experience with department/web page, on a scale of 1 to 5 where 1 represents "Extremely Satisfied" and 5 represents "Extremely Dissatisfied," how would you rate your level of satisfaction?


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9. Why do you say that? What specifically are you satisfied or dissatisfied with Company ABC? Enter response below…

Record open-ended response.

	13. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Company ABC in regards to price?


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	14. On a scale of 1 to 5 where 1 represents "Extremely dissatisfied" and 5 represents "Extremely Satisfied," how would you rate your level of satisfaction with Company ABC in regards to value?


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