Workplace Conflict Management

Name

No of Years of Service:

Department

Designation

Age Group

18-30

30-50

50 & Above

1.Do you ever have to deal with conflict in the workplace?

2.How does conflict make you feel?

Demotivated – it’s such a distraction

Angry and frustrated

Sleepless and stressed

Nothing – I’m used to it

Confident – the issues have been aired

3.At what level of your organization do you observe the most conflict?

Between entry-level/front-line roles

Between line managers and their reports

Between different levels of management

Between middle managers

Between senior leadership/executives

4.What are the main causes of conflict?

5.What negative outcomes of workplace conflict have you witnessed?

Personal insults/attacks

Sickness/absence

Cross-departmental conflict

Bullying

People left the organization

People were fired

Employees were moved to different departments

Project failure

6.What positive outcomes have you experienced from workplace conflict?

Better understanding of others

Improved working

relationships Better solution to a problem/challenge

Higher performance in the team

Increased motivation

Major innovation/idea was born

None, no positives( )