Survey Templates Customer Satisfaction Surveys 15 Service Quality Survey Questions + Sample Questionnaire Template

15 Service Quality Survey Questions + Sample Questionnaire Template

These precisely drafted service quality survey questions collect feedback and insights that help in making important business decisions to improve service quality. This sample questionnaire comprises of comprehensive, expert-designed questions targeted to measure service quality and evaluate customer service experience. It includes the executive's expertise in understanding the problem, identifying causes, and resolving concerns on time.

According to Customer Thermometer, 96% of consumers say customer service is an important factor to choose a brand. Use this survey template and start evaluating and taking measures to improve service quality based on real customer feedback.

Considering your overall experience, how likely would you be to recommend us to a friend or a colleague?0 Very Unlikely to 10 Very Likely
Very Unlikely
Very Likely
How satisfied are you with the service quality on the basis of the below parameters?
Very Unsatisfied
Very Satisfied
Quality of Service
Process of getting problem resolved
Quality of customer service representative
Time taken by customer service representative to solve my issue
Knowledge of customer service representative
Wait time for my question to be answered
Overall satisfaction
The customer service representative was courteous.
Which of these qualities apply to the customer service representative?
What would best describe your experience with the customer service representative?
Please check all that apply.
Over the next 12 months, how likely are you to replace your [PRODUCT] with another [PRODUCT OR BRAND]?
Do you have any other comments or suggestions for us?

Top 3 reasons to use this service quality survey template

1. Measure the net promoter score of your service: Get feedback from your customers and calculate the difference between the percentage of customers who promote the service and the guest who demote it.

2. Evaluate the quality of service: This survey template helps the organizations to collect customer feedback on customer representatives, service quality, process, and knowledge.

3. Evaluate the service staff's performance and interactions: Use this sample questionnaire to evaluate the representative's expertise in understanding the customer's problem, identifying the reasons, and resolving it within the timeframe.