Feedback on company, product, customer service, ratings, intention to return.
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Have you ever ordered [PRODUCT] from [COMPANY]? Overall, how would you rate [COMPANY]? How satisfied are you with your service from [COMPANY]? Would you recommend [COMPANY] to a friend? If no, why not? For your NEXT [PRODUCT] purchase, how likely are you to purchase from [COMPANY]? How did you order your LAST [PRODUCT]? What are the THREE main reasons you didn't purchase [PRODUCT] from [COMPANY]? If you could change something about [COMPANY] what would it be? Are there any other comments you have for [COMPANY]? |