Borough of Manhattan Community College/ City University of New York

Project Description

Impact of Technology on Healthcare worker competency requirements

Project Abstract

The health care industry is predicted to add 3.5 million new jobs between 2002 and 2012, an increase of 30%. (U.S. Bureau of Labor Statistics) From 2002-2012, 10 of the 20 fastest growing occupations are concentrated in health services. These positions include: medical assistants (59% growth), physician assistants (49% growth), home health aides (48% growth), and medical records and health information technicians (47% growth). (U.S. Bureau of Labor Statistics)

Cost containment through the increased used of technology increasing healthcare worker productivity is reshaping the health services industry. The electronic health record for instance, will require retooling of many business processes and an upgrade of worker techinical skills.

We at the Institute for Business Trends Analysis are working to catalogue the “next-generationâ€�? skills required by new technology systems, products and services.

Earlier this year we hosted a conference HealthTech New York to discuss workforce challenges faced by the healthcare industry. Conference attendees identified thirteen critical workforce challenges:
Recruitment and Retention:
Increasing available labor pools
Accessing untapped diverse/non-traditional labor pools
Reducing turnover
Skill Development:
Entry-level worker preparation
Incumbent worker training
Need for targeted/specialized skill areas
Capacity of Education and Training Providers:
Lack of academic and clinical instructors
Lack of facilities and resources
Lack of alignment between requirements and curriculum

Our survey will be part of a published report that will be used throughout the City University system to develop new curriculum to adequately prepare students for employment and also custom training programs for the healthcare industry.

Surveys released for this project:
Healthcare employee future competency requirements 57
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