Loughborough University

Understanding the Dynamics of Communication of the past, present & future within Organisations

The invention and adoption of new communication mediums throughout history has lead to significant change in how organisations and its people function. The introduction of postal services, the invention and uptake of the telephone and most recently the emergence of electronic communication technologies have caused these wide-scale changes to occur. Electronic communication technologies were first used within corporations during the late 1980s and early 90s. It was not until the mid 1990s when large multinational organisations fully adopted these and in-turn revolutionised the world of communications. The Internet and E-mail have brought massive changes to how modern organisations and its people work with some adapting better than others. As with any change there has been consequences: people are suffering from a state of information loaded, a feeling of been left behind and also many failing to fully utilise new communication media. This project research will look into the evolution of email as a communication medium throughout organisations during the last 10-15 years and the impact it has had on people.