Endicott College

Project Description

This survey is required for my final thesis, i did not realize that i had more than 25 responses.
would it be possible to get an up grade please.
thank you in advance.
Malika Baniyahya

Project Abstract

Emotional labour is the effort, planning, and control needed to express organizationally desired emotions during interpersonal transactions.
the hospitality workers are considered as front line workers because they deal with guests on daily basis. their job involves showing and sharing emotions with guests or customers. emotional labour is the planning and the managing of those emotions...

Surveys released for this project:
Emotional Labor 18
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