Troy University Montgomery

Graduate Studies research project on the effects of diversity among leadership teams in organizations.

Study to Promote Diversity Among Leadership Teams


Abstract

Viewing Diversity ---
A Study About the Importance of Diversity Among the Leadership Team
In a Call Center Operation


TTotally


The purpose of this research is to examine and evaluate the

effects of having diversity among the leadership team

members in an organization' call center operation. This

research also proposes to explore, identify, interpret, and

focus on the positive effects that a more diverse

leadership team would have on the overall operation and

workgroup.


If an organization is interested in being more effective

and competing globally, it must seek to strategically

diversify its resources, and focus on diversity of its

human resources. The company must take a critical look at

assuring that there is diversity among the leadership team

of the front-line operation of the company's process ---

The Call Center.