Search Results for: focus group

Every customer interaction is important, especially for major grocery chains like Kroger. Using NPS as a key benchmark, we can […]

Every customer interaction matters, especially for retail leaders like JCPenney. By exploring NPS as a key metric, we can uncover […]

Trust is everything when choosing where to shop for groceries. But what does that trust come down to? It’s more […]

Grocery shops are such common places that we visit so frequently, it sometimes seems like they can’t surprise us. However, […]

Imagine finishing your grocery shopping with a smile—maybe the cashier remembered your name, the stands were fully stocked, and everything […]