CX Report

SPARK Matrix™: Voice of the Customer (VoC) Platform, 2021

A full VoC report, including a detailed analysis of the global market

Quadrant Knowledge Solutions’ Voice of the Customer (VoC) Platform market research includes a detailed analysis of the global market regarding short-term and long-term growth opportunities, emerging technology trends, market trends, and future market outlook. The study provides a comprehensive market forecast analysis of the global market and the overall market adoption rate as well. This research provides strategic information for technology vendors to better understand the existing market, supporting their growth strategies; and for users to evaluate different vendors’ capabilities, competitive differentiation, and market position.

The research includes detailed competition analysis and vendor evaluation with the proprietary SPARK Matrix analysis. SPARK Matrix includes ranking and positioning of leading Voice of the Customer (VoC) Platform vendors, with a global impact. The SPARK Matrix includes an analysis of vendors. Amongst them QuestionPro CX is a Top Scored Technology Leader in 2021 VoC Platforms.

If you want your company to successfully address business challenges, download this 2021 top Voice of the Customer (VoC) Platform vendors for free.

Learn more about the NPS+ feature!

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Presenting the root cause of an NPS score and more!

This feature will help QuestionPro CX users understand their customers better. The way it works will help make the most of customer feedback. Since you ask for the reasons behind the rating, you get to know the gap areas and how you can fill them rather than guessing. You can use data from the additional comments to chalk up a plan and work towards improving your NPS score.

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