Survey Templates Product Surveys Auto Dealer Owner Experience Survey Template

Auto Dealer Owner Experience Survey Template

Owner evaluation of dealer service and owning experience.

Sales associate:
Overall, how satisfied are you with the service experience?
For your most recent visit at [DEALERSHIP], what service did you avail? (Mark all that apply)
Please rate below based on your experience.
Very dissatisfied
Not satisfied
Very satisfied
Digital communication
Phone correspondence
Knowledge of staff
Politeness of staff
Do you or someone in your household still have this [VEHICLE]?
Have you returned to [DEALERSHIP] for any type of service during the past 12 months?
Have you faced any of the below issues? (Mark all that apply)
Did you have any concerns with the dealership's handling of this service visit?
Did you let the dealership know about your concern(s)?
Were your concern(s) resolved?
How satisfied were you with the action taken by the dealership to address your concern(s)?