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Survey Templates Service Evaluation Surveys Customer Multi-Mode Service Evaluation Survey Template

Customer Multi-Mode Service Evaluation Survey Template

Customer service evaluation for web, phone, mail...

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How did you contact customer service? Email Fax Telephone Web chat In person Other If you called on the phone, how quickly did you get through? Immediately Under 30 seconds About 1 minute 2-5 minutes More than 5 minutes I left a message N/A Other If you contacted customer service by fax or email, how long did it take to get a response? Under 2 hours 2-6 hours 6-12 hours 1 business day More than 1 business day They didn't get back to me Does not apply What was your reason for contacting customer service? Not satisfied with product Did not receive product Unable to order product/service Problem with website Needed more product information Cancel subscription or membership Other Overall, how would you rate your satisfaction with our customer service representative? Extremely satisfied Satisfied Neutral Unsatisfied Extremely unsatisfied Not Sure Do you have comments or suggestions that would help us improve our customer service?

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Market Research Survey Software Real-time, automated and advanced market research survey software & tool to create surveys, collect data and analyze results for actionable market insights.
Employee Survey Software Employee survey software & tool to create, send and analyze employee surveys. Get real-time analysis for employee satisfaction, engagement, work culture and map your employee experience from onboarding to exit!
Customer Survey Software Robust, automated and easy to use customer survey software & tool to create surveys, real-time data collection and robust analytics for valuable customer insights.
Community Survey Software Use the community survey software & tool to create and manage a robust online community for market research. Collect community feedback and insights from real-time analytics!
Web Survey Software Powerful web survey software & tool to conduct comprehensive survey research using automated and real-time survey data collection and advanced analytics to get actionable insights.
Mobile Survey Software Leverage the mobile survey software & tool to collect online and offline data and analyze them on the go. Create and launch smart mobile surveys!
Business Survey Software Powerful business survey software & tool to create, send and analyze business surveys. Get actionable insights with real-time and automated survey data collection and powerful analytics!
Enterprise Survey Software Real time, automated and robust enterprise survey software & tool to create surveys. collect data and analyze responses to get quick actionable insights.
Email Survey Software Robust email survey software & tool to create email surveys, collect automated and real-time data and analyze results to gain valuable feedback and actionable insights!
SMS Survey Software Use the power of SMS to send surveys to your respondents at the click of a button. SMS survey software and tool offers robust features to create, manage and deploy survey with utmost ease.
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