Survey Templates Customer Satisfaction Surveys 20+ Customer satisfaction survey questions and free survey template

20+ Customer satisfaction survey questions and free survey template

This customer satisfaction survey example is designed for a complete CSAT evaluation and measurement of your consumer's satisfaction levels with 2o+ unique questions to measure Net Promoter Score, Customer Effort Score, CSAT, customer service satisfaction, etc.

Use this sample questionnaire and start increasing customer retention score. Gain interesting insights from customer recommendations for your products and services. You can customize our customer satisfaction survey questionnaire for free based on your needs.

How often do you use our products and services?
Please rate our products or services for the following parameters:
Very Satisfied
Very Dissatisfied
Cost effectiveness
Value for money
 How was your experience in the following areas of our customer service:
Very satisfactory
Somewhat satisfactory
Somewhat unsatisfactory
Very unsatisfactory
Pre-purchase support
Post-purchase support
Issue resolution speed
Subject matter expertise of support executive
Politeness of the support executive
Post-resolution followup procedure
How well did our products meet your expectations?
Considering your complete experience with our company, how likely would you be to recommend us to a friend or colleague?0 Very Unlikely to 10 Very Likely
Very Unlikely
Very Likely
Do you have any other comments for us?

Customer satisfaction survey example

This example of a CSAT survey helps measure client satisfaction using different types of questions, including NPS question, demographic questions, multiple-choice questions, or open-ended questions.

You can customize these example survey questions template for customer satisfaction and create a questionnaire to include rating scale questions and smiley face questions. Collect customer feedback and evaluate how your respondents feel about your customer service. A great customer experience with good customer support creates a loyal customer for your brand.

Top 3 reasons to use free customer satisfaction survey questions in your survey

  1. 1. Product evaluation: Get a pulse of your customers or clients to measure their appreciation levels for your product. Attribute ratings against different qualitative parameters of your product to gather quality feedback and make decisions to improve your product.
  2. 2. Service evaluation: Customer service is one of the biggest contributors to client satisfaction and measuring it is vital to any customer-driven organization. This sample survey question template can help you identify areas of improvement in your business services and empower you to act.
  3. 3. Open-ended feedback: Open-ended questions explore customer needs and concerns that might be easily overlooked. Our sample free customer satisfaction survey form allows you to collect data in various formats. You can analyze the qualitative data and make the most of your survey responses.