Product Installation Evaluation

Installation service evaluation... quality of service, how well needs met, feedback.



   

Dear Sir/Madam:



As the president of [COMPANY], I want to thank you for buying our product. Please help us better understand your needs by completing the survey below. Thank you for your time.



Sincerely,

[MANAGER NAME]

President
 
   
Installation Services Evaluation




How satisfied are you:
Very Satisfied Satisfied Neutral Dissatisfied Very Dissatisfied
With your experience of the most recent (Company) installation?
With the timeliness of (Company's) installation?
With the quality of our installations?
That (Company) installation personnel are sufficiently knowledgeable and professional?
With (Company's) installation service overall?
 
   
 
[COMPANY] understands the service needs of my department.
 
Strongly agree
 
Agree
 
Neutral
 
Disagree
 
Strongly disagree
 
Not sure
 
   
 
Overall, how satisfied are you with the amount of communication between you and [COMPANY]?
 
Very satisfied
 
Satisfied
 
Neutral
 
Dissatisfied
 
Very dissatisfied
 
Not sure
 
   
 
Overall, the quality of [COMPANY]'s sales organization's service is:
 
Excellent
 
Very good
 
Good
 
Fair
 
Poor
 
   
 
Overall, the value of [COMPANY]'s services compared with the price paid is:
 
Excellent
 
Very good
 
Good
 
Fair
 
Poor
 
   
 
Would you recommend [COMPANY]'s services to colleagues or contacts within your industry?
 
Yes
 
No
 
Not sure
 

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