In thinking about your most recent experience with (Company Name), describe the quality of customer service you received:
If you were not totally satisfied with the customer service, please describe the reasons for your dissatisfaction.
How would you rate the process of getting your question resolved?
If you were not totally satisfied with the process of getting your problem resolved, please describe the reasons for your dissatisfaction.
The value of (Company product), as compared to its price, is:
The following questions pertain to the customer service representative you spoke to most recently.
The customer service representative was very courteous.
The customer service representative handled my call quickly.
The customer service representative was very knowledgeable.
The following questions pertain to the process by which your most recent service contract was handled.
The waiting time for having my questions addressed was satisfactory.
My phone call was quickly transferred to the person who best could answer my question.
The automated phone system made the customer service experience more satisfying.
Consider the total package of (Company Name) including customer service, features and benefits, and cost. How satisfied are you with the (Company Name) company?
If the (Company Product) were no longer available, what would you replace it with?
All things considered, over the next 12 months how likely are you to replace your (Company's Product)?
If you are looking to replace (Company Product), what are some of the reasons for doing so?