Short Customer Satisfaction (CSAT) Survey Template
The short customer satisfaction (CSAT) survey template offers a short and simplistic but powerful method to measure customer satisfaction. It contains questions in a form of a questionnaire that help measure the level of satisfaction that a customer has with a product or service and the frequency of use along with the referencability of the product or service.
Benefits of using the short customer satisfaction (CSAT) survey template
1) Understand customer satisfaction
Using this CSAT questionnaire template, you can gauge how happy your customers are with the product. You can reach out to customers who have rated you less than expected and understand the reasons behind their score. This will help you make the product better and boost sales.
2) Gather feedback for refinements
Including an open-end text question at the end, you can gain insights into what customers think that would make the product better. This information is crucial to outperform your competitors and boost business revenue.
3) Gauge customer loyalty
Including the Net Promoter Score (NPS) question in the survey lets you understand your promoters, passives, and detractors. This gives you insights into customer loyalty and if your customers will buy again from you and promote your products to their loved ones.