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VoIP Survey Questions + Sample Questionnaire Template

The VoIP survey template consists of questions that collect feedback about VoIP implementation and its benefits in an organization, especially if the organization has offices across different geographical locations. This sample questionnaire template consists of multiple survey questions that collect feedback about, if VoIP has increased productivity and collaboration in an organization as well as the perceived risks that are associated with it.


How many employees does your company have?
Does your company have…?
Are you currently using a VoIP solution such as Call UK, BT Broadband Voice, Cisco, Vonage…?
How long have you been using VoIP?
What does your VoIP implementation cover?
Rank the following statements according to the relevance for your business (1 - Most relevant, 10 - Least relevant).
What reasons made your company move to VoIP?
1 Most relevant
2
3
4
5 Least relevant
Lower cost of Implementation than other systems
Maintenance costs savings
Cheap phone calls
To simplify management of the network
To simplify communications in the company
To enhance flexible working
To increase competitiveness
To increase productivity
To improve customer service
Other, please specify in the box below
 
What features of VoIP does your company consider as a key improvement to the communication system?
Rank this sentences according to the most common uses of VoIP in your company (1-very used, 5-not much used)
1 Most used
2
3
4
5 Least used
Not Applicable
Communication within the company
Communication with other company’s locations
Communication outside the company (national calls)
Make phone calls abroad
Communication while being away from the office
Have videoconferences
Access information related to a phone call in progress (call screening)
Other, please specify below
 
Please, tell if you agree or disagree with this statements.

Since your company implemented VoIP...
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
More employees in the company work from home
Moving to another office in the building is easier
Relocation to other company locations is easier
Telephone bills are cheaper
The network is easily administered
There is a reduction in network costs
The number of devices and voice mails used has been reduced.
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
VoIP phones enable me to accomplish tasks more quickly
VoIP phones can significantly increase the quality of output on my job
VoIP phones can significantly improve customer service
What are the main challenges that VoIP poses to your company?
How happy are you with the sound quality in VoIP phones?
Can you use a VoIP phone when there is a power failure?
Do you still use traditional telephones at work? If yes, why?
State your agreement on the below statements:
Strongly Agree
Agree
Disagree
Strongly Disagree
I don't know
VoIP phones can be attacked by a virus
VoIP phones crash and need to be rebooted
Conversations using VoIP outside the company network can be intercepted
Conversations using VoIP within the company network are safe
VoIP phones can receive “spam” phone calls
VoIP phone calls suffer a delay that makes communication difficult
VoIP phones do not allow making special phone calls (police, ambulance…)
Please list up to three things you LIKE about VoIP
Please list up to three things you DISLIKE about VoIP

Very satisfied
Satisfied
No difference
Unsatisfied
Very unsatisfied
Are you happy with your VoIP service overall?
Which industry is your company mainly involved in?
Do you have any other comments about VoIP systems?
Name and position
Company name
E-mail address
Do you have any comments about VoIP systems?

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