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Website Feedback -Engage Your Visitors

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QuestionPro makes engaging with your web visitors easier than ever!

Automatically increase your website visitors engagement for better results. Strengthen your brand, build trust, give your visitors a voice. Whether as a tab on the side of the screen or as an exit survey, you give your visitors the opportunity to share their feedback while it’s fresh on their minds, and more deeply connect with your company, products, and services.

The Benefits of Gathering Website Feedback

Increase on-site engagement with visitors and customers to drives up sales, signups, pageviews, brand recognition and social-reach.

Each website visitor gets the right engagement messaging at the right time, stays on the site longer and is more likely to convert.

Improve the overall lifetime value of your website visitors and customers and enjoy shorter sales cycles through authentic interaction earlier in the sales process.

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Various Types of Website Feedback

Consumer Surveys from QuestionPro
Customer Satisfaction

Taking the entire process into consideration, how happy is the customer with their experience, including pricing, quality, store location, etc.?

VOC Feedback Surveys
VOC (Voice of Customer)

Choosing voice of the customer questions means you want to try and measure their feelings/emotions about your company, mainly your brand.

Product Experience Feedback Survey Software
Product Experience

The product experience specifically deals with the product itself. Was there any installation or assembly required? If so, how easy was it? How is the warranty, if any?

Service Evaluation - Consumer Feedback Survey
Service Evaluation

Service evaluation questions deal solely with service. How was the service of the employees? Were they kind? Helpful? Knowledgeable?

Creating a Website Feedback Survey

The process is fairly similar to creating other online surveys, and QuestionPro has the tools to get you started immediately. By performing the following the steps, you can be making your first feedback survey today in minutes!

Step 1: Sign up for a QuestionPro account;
Step 2: Click on "create a survey" once you've logged in;
Step 3: Then click on the Send Survey tab and click on See Options next to Website Embed;
Step 4: Select Website Feedback Tab or Exit Survey;
Step 5: Configure your survey by selecting the appropriate options and then click Save;
Step 6: Copy the embed code provide and paste it into the appropriate area on your website, and publish!

Get Started Today!

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Planning your Website Feedback Tab or Exit Survey

While the processs is fairly consistent, there are additional things to consider for a website feedback tab or exit survey. Following the guildeliness will help assure a successful, engaging and rewarding experience for you and your site visitors:

Preparing

With these types of surveys, the "introduction" of the survey to the site visitor is somewhat unique. For the exit survey, there is a 'popup' invitation they see when they get to your site (or to the particular page that triggers the survey), so this must be planned, and added in the configuration options. For a feedback tab, the title is what is displayed on your site while it's in the closed/inactive position. Also, a color is set to help the tab get noticed.

The Survey

Keeping your survey concise is always an important best practice; however, with website feedback it's even more critical. To minimize distrations from your critical site information, keep the requirements to a bare minimum, use logic and other elements very sparingly, and don't require any information that isn't, well, absolutely required.

Going Live

Once the invitation is set and configuration customized, you are ready to paste the html embed code into your website. If you have a webmaster or network administrator, it may be easiest to forward to snipped of code (by pasting it into an email) and providing some information about the particular pages you want the survey to appear on. If you are going to add the code yourself, generally the site's footer is a good place, before the "" link. There are many tutorials available online that can be found using a search engine.

Preparing

With these types of surveys, the "introduction" of the survey to the site visitor is somewhat unique. For the exit survey, there is a 'popup' invitation they see when they get to your site (or to the particular page that triggers the survey), so this must be planned, and added in the configuration options. For a feedback tab, the title is what is displayed on your site while it's in the closed/inactive position. Also, a color is set to help the tab get noticed.

The Survey

Keeping your survey concise is always an important best practice; however, with website feedback it's even more critical. To minimize distrations from your critical site information, keep the requirements to a bare minimum, use logic and other elements very sparingly, and don't require any information that isn't, well, absolutely required.

Going Live

Once the invitation is set and configuration customized, you are ready to paste the html embed code into your website. If you have a webmaster or network administrator, it may be easiest to forward to snipped of code (by pasting it into an email) and providing some information about the particular pages you want the survey to appear on. If you are going to add the code yourself, generally the site's footer is a good place, before the "" link. There are many tutorials available online that can be found using a search engine.

Gathering Website Feedback with QuestionPro

Website Feedback Tools from QuestionPro
Survey Creation

The first step in the survey creation process is to sign up on QuestionPro. The process is free and takes only a few seconds. After you log in with your account, you'll have over 50 templates available to use as full surveys, or to act as a baseline to customize a more subject specific survey. If you have questions already typed up in Microsoft™ Word™, you can easily upload them into QuestionPro for further editing. In addition, you always have the option of starting with a blank template.

Feedback Tabs and Exit Surveys
Feedback Collection

When your survey is finished, you have multiple distribution options. You can easily embed your survey onto your website or blog using the provided HTML code. You can manage your email contacts using custom made lists that can sent out to specific individuals. Two clicks is all you need post your survey to your social media networks such as Facebook, LinkedIn and Twitter. If you want all avenues covered, you can also generate a QR code that links to your online survey.

Analyze the Results of your Consumer Feedback Survey
Analyzing Results

Either during the time your survey is live or finished, you can go to QuestionPro and view the results of your survey, including a snapshot overview, in real-time, stating who viewed your survey, completed it, and how long it took them to complete it. It is accompanied by visual aids like pie-charts and graphs for every question. You can apply filtering, look at trend analysis, as well as export the raw data into Excel or SPSS for more comprehensive analysis. You can send any of these report via email, social media, and QR code.

QuestionPro website feedback - feedback tabs, exit surveys and more!