There is no doubt customer surveys are an awesome method for gathering data and general consumer satisfaction and overall service level – and we as a whole know consumer loyalty drives business achievement. Consider the retail…
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How to use customer feedback to improve performance There are a lot of ways you can use customer feedback and benefit from it. In this section I will attempt to clarify why gathering client input,…
The importance of mobile apps in our society is a reality that grows every single moment. According to marketing agencies all over the world, such as Neoattack, that´s the reason why is extremely important to…
“What do my customers want?” This is the question that every organization today is concerned with. Modern businesses have already understood the fact that coming up with great products and services is only one side…
Unlike B2C companies, B2B organisations invest much lesser in improving their clients’ experience and engagement with their organisation. According to a 2016 study by Gallup: Analytics & Advice, 71% of B2B clients are not engaged….
Ok, I couldn’t help myself here. I’m playing off the title of a great satirical book by Al Franken, a comedian who later became the Democratic Senator for the State of Minnesota. According to the…
