There is no doubt customer surveys are an awesome method for gathering data and general consumer satisfaction and overall service level – and we as a whole know consumer loyalty drives business achievement. Consider the retail…

How to use customer feedback to improve performance
FEATURE

How to use customer feedback to improve performance There are a lot of ways you can use customer feedback and benefit from it. In this section I will attempt to clarify why gathering client input,…

Ok, I couldn’t help myself here. I’m playing off the title of a great satirical book by Al Franken, a comedian who later became the Democratic Senator for the State of Minnesota. According to the…