Search Results for: focus group

Selection Bias: What it is, how to avoid it + practical impact

Researchers may need help with findings that don’t match the realities of the target community. There are numerous causes, but […]

Determining the level of analysis is typically straightforward. But there is no universally accepted method for deciding whether or how […]

Determining the value of leadership development and establishing a program within your firm to foster the next wave of leaders […]

The most important thing your contact center can measure is First Call Resolution (FCR). It shows how well your team […]

A company’s quality depends on its employees. They are the foundation that supports business operations. Analyzing employee strengths is an […]