Within a short period of time, COVID-19 took over our lives and forced us to rethink the way we experience […]
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What is a Customer Satisfaction score or CSAT score?
Customer satisfaction score: Definition A customer satisfaction score (CSAT score) is a measurement of customer satisfaction level through a one-question […]
The complete guide to survey questions
When you want honest, specific feedback from real people, online surveys offer an easy and affordable solution. A well-planned survey […]
Online Communities: While You’re on Lockdown, Your Insights Don’t Have to Be!
COVID-19 has put the world on pause and everyone is feeling the side effects of it. These events will no […]
How features change the survey landscape
Do you remember the last survey you took? Did the design, color scheme, and questions stand out? Or did you […]
