"Good customer service costs less than bad customer service" says Sally Gronow, Customer Manager at Welsh Water. Is there any way to know how your customers are really feeling?
The only way to truly know your customer's experience is to ask.
To help you with this process, we've created a complete guide to assist you in getting started with your very own customer feedback program. We take out the guess work and help implement your program immediately.
Pick any number of premade customer survey templates and:
Distribute your survey using a variety of methods including:
With QuestionPro Push to Social, you can automate customer reviews based on their rating:
Automatically distribute gift cards to respondents who complete your survey using QuestionPro Rewards. Choose from:
Analyze your feedback for success using a number of built in reporting and analysis tools, including: