Customer Service Representative Survey Questions + Sample Questionnaire Template

- Elevate your customer service
With this template, you'll be able to identify areas of improvement to make the customer service experience better. Good customer service is important since it directly positively impacts customer loyalty.

- Identify trends
There could be issues with your customer service that you may not necessarily know or have identified. Running this survey template will help you uncover patterns, trends, and gap areas, allowing you to implement preventive measures.

- Get additional feedback
With the open-end text question, customers will be able to highlight aspects that they liked the most. Was it the approach, or the solution proposed, or the time taken to get back? Getting this information will help you replicate it in other areas and elevate your customer service.