The airline passenger satisfaction survey is an in-depth feedback questionnaire that an airline sends to its passenger to collect feedback about the flying experience. This sample survey template helps collect data on a macro and micro level from all the passengers on each flight to monitor service quality and collect feedback about any deterioration of services. These survey questions can be tweaked to collect data about each aspect of a flight experience and manage services and training according to the customers expectations, wants and likes.
Benefits of using the Airline Passenger Satisfaction Survey Template
1. Measure customer satisfaction
Tracking customer satisfaction is important for all brands. Without that, you will not know how satisfied your customers are and which areas need improvement. Use this template to track and measure customer satisfaction and find inputs on how to improve your brand's CSAT score.
2. Seek feedback for improvement
Through a mixture of various question types, this questionnaire aims to see honest and candid feedback from customers for improving customer experience and satisfaction. There are many things that can go right or wrong for travelers, from booking a ticket to landing at their destination. It is crucial brands follow all these touchpoints to ensure a smooth and satisfying customer experience.
3. Pinpoint specific areas of improvement
The template lets you identify and isolate specific areas that need improvement. Using this, you can plug any existing gaps and improve overall customer satisfaction and experience.