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Survey Templates Travel Surveys Airline service evaluation survey questions + Sample questionnaire template

Airline service evaluation survey questions + Sample questionnaire template

Airline Service Evaluation Survey Template offers questions to evaluate all aspects of air travel service. In order to improve the flying experience, most airlines prefer taking inputs for questionnaires. This sample contains a list of comprehensive questions that can help in gathering feedback about scope of improvement in terms of time management, food quality or customer service.


Dear Passenger:



We are delighted you have chosen to travel with us. In order to provide you with the best possible travel experience, we would like to know a little more about you and the purpose of your travel. Please help us by taking a few moments to complete this questionnaire.



Thank you for your assistance.
Please rate the services you received from the reservation agent while making your travel arrangements for this flight.
Please tell us how important each of the followings were in making your decision to choose (Airline) for today's flight.
Please answer Yes, No or Not Sure to the following statements about the air fare (price of ticket) for the trip you are taking today:
What is your main purpose in taking this trip? (Please check only one answer)
For each of these areas that you used at the airport today, please indicate how long you waited in line, and whether that wait was acceptable or not.
Which of the following phrases best describe the exact nature of this trip? (Fill in all that apply)
Did you yourself call to make the arrangements for this flight?
If you were particularly dissatisfied with any of (Airline's) procedures at the airport you just departed, please indicate which area(s).
If you were particulary dissatisfied with any of (Airline's) personnel at the airport you just departed, please indicate which personnel.
What is your occupation?
Are you:
Are you:
What age group are you in?
Where do you live?
If USA, what is your ZIP Code?