Survey Templates Service Evaluation Surveys Automobile Service Evaluation Survey Questions + Sample Questionnaire Template

Automobile Service Evaluation Survey Questions + Sample Questionnaire Template

Automobile service evaluation survey questions help any automobile dealership, car repair shops or any automotive services outlet, to ask customers the right questions to measure customer satisfaction. This fully editable sample questionnaire is a ready made template that you can modify and and use to collect valuable customer insights and grow sales by improving customer satisfaction.

On your most recent service visit, how would you rate the service department on the following areas?
Very Good
Quality of work performed
Avoiding inconveniencing you
Making you feel comfortable
Willingness to go out of their way to satisfy you
Friendliness and helpfulness of cashiers
Having convenient hours for service
Ease of obtaining an appointment
Quickly acknowledging your arrival
Promptness in handling repair work
Arranging replacement
Very Good
Performance of repairs
Clean, comfortable waiting area
On-time delivery
Did the following things occur on your most recent service visit?
You were explained the work to be performed before hand.
You were explained the work performed and the break down of the charges.
You were informed when your car was ready.
The paperwork was completed and waiting for you when you arrived
They contacted you to ensure the work was performed to your satisfaction

Benefits of using the Automobile Service Evaluation Survey Template

1. Measure customer experience
For customer experience to be great, it has to consistently good across various touchpoints. It has to be good during the consultation, billing, etc. Use the Automobile Service Evaluation questionnaire to measure customer experience so you can elevate it as necessary.

2. Determine satisfaction
This template lets you determine how satisfied your customers were with the service. This is crucial to understand how many of these would become loyal customers. Loyal customers spread positive word of mouth and provide repeat business.

3. Solicit consumer suggestions
This sample questionnaire includes an open-end survey question that lets customers provide feedback on aspects that need looking into. This is crucial to design an experience that stays with customers and boosts brand reputation and loyalty.