Pre-Installation Survey Template

A company puts in a considerable amount of time into conducting research about the products/services. You as a service provider, must understand the importance of various factors such as website information quality, training about the product networks, pre-engineering consultation, and other such factors which can be done using a survey template. QuestionPro offers a sample survey that includes questions revolving around all pre-installation aspects that have different priorities for the customers, for example - technical support, round the clock on-call assistance, involvement of a third-party for installation etc. If an organization uses this survey example to understand pre-installation preferences, it becomes easier for them to cater to customer demands and in turn help in converting these prospective companies into loyal buyers.



   
How useful are each of the following PRE-INSTALLATION options for your company?
PRODUCT
Not Useful Somewhat useful Moderately Useful Useful Extremely Useful
Informative web page to educate executives (i.e., CFO, CIO) concerning product benefits, options, and lingo.
Informative web page to educate network administrators concerning technical information.
Initial informative training for company's network administrators. PRODUCT
Pre-engineering consulting for company specific configurations.
Direct relationship with account manager technician.
Resellers with substantial knowledge of products. COMPANY
 
   
How useful are each of the following protocol INSTALLATION options for your company?
PRODUCT
Not Useful Somewhat Useful Moderately Useful Useful Extremely Useful
Web page offering technical support.
Web page offering Frequently Asked Questions and solutions.
24-hour phone support for technical assistance.
On-site engineer to assist and teach during installation.
Installation by third party.
 
   
 
Does your company currently use [PRODUCT]?
 
yes
 
no
 
   
 
What other [PRODUCT] PRE/POST INSTALLATION services would benefit your company specifically?
   
 
   
 
What would you want included in the [PRODUCT] yearly service package?
   
 
   
 
What would you expect to pay for the [PRODUCT] yearly service package?
   
 
   
 
Please list previous [PRODUCT CATEGORY] service providers used by your organization.
   
 
   
 
Who is your organization's preferred [PRODUCT CATEGORY] service provider?
   
 
   
 
What is your organization's primary business activity at your location?

 
   
 
Approximately how many people are in your organization?
 
Less than 100 employees
 
100-499 employees
 
500-1000 employees
 
More than 1000 employees
 
   
 
What is your title?
   
 

Why conduct a Pre-Installation Survey?

Obtaining details about the company’s workforce, its primary location, preferred service provider etc. can be helpful for the positioning of a product and your organization can know how to make their pre-installation services better.

After knowing whether they currently use your products / services / routers, you can ask questions that revolve around what are their choices and which aspects of pre-installation can be made better to improve customer conversion rates.

There are resellers and distributors involved in the sales and pre-installation process. By sending across a pre-installation questionnaire sample, your organization can garner information about the knowledge of resellers, installation process followed by them and other such factors.

Best Uses of Pre-Installation Survey

  • A clearer understanding of how helpful are your pre-installation offerings to the prospective company.
  • Insights about the importance of various installation protocols for the company.
  • In detail information about pre or post installation services which the company would prefer the most. By understanding these, your organization can build a pre-installation guide which includes all the provided feedback.
  • Accumulate details about what are the factors which the customer would like to see included in a yearly package and accordingly, different pre-installation packages can be developed.

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Improving hardware product features to meet customer requirements can often be expensive which makes it a critical decision making aspect for the product owner. If an organized data-oriented approach is adapted to understand customer needs and expectations, it becomes easy to make decisions about updated hardware product features. Apart from money and research, there are two more important factors which go into purchasing a hardware product: effort and time. Hardware product evaluation survey template sample offers you the right questions to obtain insightful information from customers about brand reliability, installation procedure, value of money and other such hardware product feature and pricing expectations. You can customize this sample questionnaire template according to the industry of the hardware product so that you cater to your target audience.

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