Online review management software built for CX teams

Most review tools stop at monitoring. CX Reputation connects your public reviews to your Voice of the Customer program, so feedback drives action, not just reports.

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Monitors reviews on

Your reviews are everywhere, but your team is stretched thin.

Managing customer reviews across Google, Yelp, Trustpilot, Facebook, and a dozen other platforms is a full-time job. Most CX teams are not staffed for it, resulting in negative reviews that go unanswered for days. And by the time your team catches up, the damage is already done.

Every review in one place. Regardless of where it was left.

Customers don't pick one platform to leave feedback. Google, Yelp, Facebook, and Trustpilot all run in parallel, and missing a single channel means missing part of the conversation.

Aggregated feed from all connected review platforms
Instant notifications when a new review goes live
Filter by platform, rating, date, or location
Reply to any review directly from the dashboard

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CX Reputation dashboard showing aggregated reviews from multiple platforms

Know how your reputation is trending before leadership asks.

Tracking review volume and star ratings manually across platforms gives you a snapshot, not a trend. CX Reputation's real-time dashboard surfaces the patterns that matter, by location, by platform, and over time, without any data wrangling.

Ratings and review volume across all locations in real time
Engagement metrics and follower counts consolidated
Shareable dashboard views for team and leadership reporting

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CX Reputation real-time analytics dashboard showing ratings and engagement metrics by location

Stop logging in to nine platforms. Start actually responding.

CX Reputation brings every review into one place so your team can monitor, respond, and spot patterns without switching between platforms.

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Star ratings tell you the score and sentiment tells you why.

Multiple sentiment domains

Categorize feedback by topic area so you know which parts of the experience are driving detractors, not just how many there are.

Respond in any language

Automatic translation lets your team reply to reviews written in any language, so no customer segment goes unacknowledged.

Tagging, filtering, and export

Tag reviews by theme or priority, apply advanced filters, and export data for analysis or compliance reporting.

Monitor, respond, and analyze, without adding headcount

CX Reputation centralizes your review operation so your team can focus on responding, not on logging in.

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Review tools collect reviews. CX Reputation closes the loop.

Standalone review tools give you a slice of the picture. QuestionPro Customer Experience connects your review data to your VoC program, NPS surveys, Journey Management, and closed-loop workflows. One platform, one view of your customer.

Standalone review tools

✕Monitor reviews on third-party platforms

✕Respond from a centralized dashboard

✕Basic sentiment tagging

✕No connection to VoC survey data

✕No connection to NPS or CSAT scores

✕Insights stay siloed in the review tool

✕Requires separate tools for full CX coverage

CX Reputation by QuestionPro

✓Monitor reviews on third-party platforms

✓Respond directly, with automatic translation

✓AI sentiment analysis across multiple domains

✓Connected to your VoC survey program

✓Connected to NPS, CSAT, and CES data

✓Feeds into closed-loop resolution workflows

✓Part of the all-in-one QuestionPro CX Suite

Good fit for your team if...

You manage multiple locations or brands

Review volume across locations is high enough that manual monitoring has become a bottleneck, and your current setup has no consolidated view.

You run a VoC program but miss the public picture

Your internal survey data is solid, but you know customers also leave feedback publicly, and you're not capturing that in the same place.

You need review data connected to CX metrics

You want to understand the relationship between public review trends and your NPS or CSAT scores, not just track them separately.

Enterprise-grade compliance

CX Reputation meets federal and local regulatory requirements out of the box, so your legal and IT teams do not need to worry about where customer data goes.

GDPR

EU General Data Protection Regulation

HIPAA

Health Insurance Portability and Accountability Act

CCPA

California Consumer Privacy Act

508

Section 508 Federal Accessibility Standard

Frequently asked questions

What is online review management software?

Online review management software lets businesses monitor, respond to, and analyze customer reviews across multiple platforms from a single dashboard. Instead of checking Google, Yelp, Trustpilot, and other sites separately, CX teams get a unified feed in real time, with alerts for new feedback and tools to respond directly.

How does online review management software work?

The software connects to review platforms via integrations and pulls new reviews into a central feed. Teams receive alerts, respond directly from the platform, and use analytics to identify sentiment trends and recurring themes. More advanced platforms like CX Reputation also connect review data to internal VoC programs and CX metrics.

What is the difference between review management and reputation management?

Review management focuses on monitoring and responding to customer reviews on third-party platforms. Reputation management is broader: it includes reviews, but also social mentions, brand sentiment, and proactive strategies for shaping how a brand is perceived. CX Reputation covers both from a single dashboard.

How is QuestionPro CX Reputation different from standalone review tools?

Most review management tools are isolated products. CX Reputation is part of the QuestionPro CX platform, which means your review data connects directly to your VoC program, NPS surveys, closed-loop workflows, and CX dashboards. You get a complete view of the customer experience, not just your star ratings.

What platforms does CX Reputation monitor?

CX Reputation integrates with Google, Yelp, Trustpilot, Facebook, TripAdvisor, Capterra, G2, Airbnb, Google Play, and more. All reviews from connected platforms appear in a single dashboard feed.

Is CX Reputation compliant with GDPR and HIPAA?

Yes. CX Reputation is compliant with GDPR, HIPAA, CCPA, and Section 508, covering the most common regulatory requirements for teams in healthcare, financial services, and the public sector.

Ready to take control of your online reviews?

See how CX Reputation helps your team monitor, respond, and improve, without adding to the workload.

Request demo

Online review management software built for CX teams

Your reviews are everywhere, but your team is stretched thin.

Every review in one place. Regardless of where it was left.

Know how your reputation is trending before leadership asks.

Stop logging in to nine platforms. Start actually responding.

Star ratings tell you the score and sentiment tells you why.

Multiple sentiment domains

Respond in any language

Tagging, filtering, and export

Monitor, respond, and analyze, without adding headcount

Review tools collect reviews. CX Reputation closes the loop.

Good fit for your team if...

You manage multiple locations or brands

You run a VoC program but miss the public picture

You need review data connected to CX metrics

Enterprise-grade compliance

Frequently asked questions

Ready to take control of your online reviews?

Awards & certificates

The Experience Journal